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Home Theater not connecting thru HDMI to TV, both Samsung

by rskepnek / September 11, 2010 6:51 AM PDT

Just bought both a Samsung 55" LED 6300 series, and a Samsung C5500 Blue Ray home theater and they will not connect to each other using HMDI cable. They connect fine with component connections, but not at 1080p. The tv finds the theater and recongises it, can turn it on, but then tells me it is not connected and to check the connections/power. I even went an bought new HDMI cable and still nothing. I have tried reseting by holding down the stop button for five seconds as suggested in the manaul, and nothing. What am I doing wrong? Help

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Similar problem with my C5500 and 46 inch LCD TV
by jngtexas / September 11, 2010 7:55 AM PDT

Mine also does this intermittently. Most of the time I also have a white flicker when it is working. I have posted today about the problem, I also replace the HDMI cables (wow they are expensive) hoping to correct the issue.

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HDMI connection
by jw650 / September 12, 2010 11:19 PM PDT

Did you enable "BD-Wise" on both devices? This may overcome any incompatibility with settings.

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Did you enable "BD-Wise" on both devices?
by rskepnek / September 13, 2010 11:15 AM PDT
In reply to: HDMI connection

Yes I have tried enabling and disabling on both.

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Home Theater not connecting thru HDMI to TV, both Samsung
by Samsung_HD_Tech Samsung staff / September 13, 2010 7:11 AM PDT

rskepnek,

Out of the box, the player may be set to 480 so that it can be connected to virtually any TV using the composite wire (yellow video).

What you want to do is connect both the HDMI and the composite wire and power on the Blu-Ray player. Go to the composite input and select a higher resolution than the default one.

Then, change the TV's input to the HDMI input and you should be able to see the same screen with better resolution.

Keep me posted.

--HDTech

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yea, no that did not do it
by rskepnek / September 13, 2010 11:14 AM PDT

I have played with all the settings, changed the resolution to each and every option including auto. Everything works thru the composite wires (if I unplug the HDMI), but tv continually shows 'no signal' when using the HDMI cables. I have tried multiple cables, they all work on my PS3, directv hd dvr. On the tv, I bring up the list of sources, hit refresh, it finds the theater, and lists it as anynet+ theater. When I press play on the dvd, the tv automatically changes to the correct hdmi source, but, then displays 'no signal - check wires..." When I have both the composite and the hdmi plugged in at same time, I can not get to the composite source as the tv says 'connecting to anynet+' and automatically changes to the HDMI port and again says no signal, every time I select the composite source.

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yea, no that did not do it
by Samsung_HD_Tech Samsung staff / September 13, 2010 11:31 AM PDT

rskepnek,

It sounds like the HDMI port might be the issue. At this point, and considering your effort, I might recommend either having the retailer assist on this, or having the unit sent in for service. Three cables is an ample test.

The only other consideration I might offer is to connect the player through composite and then attempt to update the firmware either by network, disc or thumbdrive update to see if that resets something. It's up to you, but at this point, I'd recommend having the unit serviced.

--HDTech

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Thanks
by rskepnek / September 13, 2010 1:16 PM PDT

Thanks for the quick response. I will try updating the fireware, and if that does not do it I will contact the retailer.

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