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Resolved Question

Home network printing problem from Windows 8

May 5, 2014 7:25PM PDT

I have 3 PCs on my home network

1. Windows XP desktop with HP 6500 USB printer.
2. Windows 7 desktop with HP 1018 USB printer.
3. Windows 8 laptop.

All computers can see each other and share folders on the home network.

Computers 1 & 2 can freely print on their own printers, as well as on each other's printer.

The problem is with computer 3 (the Windows 8 machine): it can see both printers, but can't print on either (in fact, I can print a test page on the HP 1018 printer from the printer driver on the Windows 8 machine, but I can't print anything from any application). I tried to install HP 6500 driver on the Windows 8 machine, I turned on Network Discovery in the Advanced Sharing Settings on it, but it still doesn't work.

The printers' names are less than 8 characters long.

Any help would be appreciated.

Discussion is locked

gadisam has chosen the best answer to their question. View answer

Best Answer

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32 bit vs 64 bit???
May 9, 2014 8:21PM PDT

Maybe Win8 can't print on the WinXP's and Win7's printers because Win8 is 64 bit and the others are 32 bit?

If so, what can be done?

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While drivers and more are in play.
May 10, 2014 2:18AM PDT

The steps to correct this are pretty long. A short work around is to print to a PDF (I use DoPDF) and then drop that in a common folder and print it while on the other PC.
Bob

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Home network printing problem from Windows 8
May 10, 2014 6:14AM PDT

Yes, I know this workaround. I don't have to create a PDF, I can simply put the file from the laptop (Office doc, text file, picture or any other file) directly in a shared folder then print it from the desktop, but that's not what I'm looking for. I want my wife to be able to fully and freely work from the laptop, without having to trouble me with printouts from my desktop... Happy

So I still need a solution for my problem!

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Another workaround.
May 10, 2014 6:30AM PDT

Just yesterday, I got an e-mail from a friend who (miraculously) had managed to connect her new Windows 8 laptop wirelessly to an HP all-in-one printer. She wrote the program she needed to do it weren't on the CD that came with the printer but had to be downloaded ("and they call that plug and play ..."), but after many hours of sweating and cursing it worked, not only for printing, but she could scan again also.

Experiences like this are why (long ago already) when my Deskjet 400 died and I found a Xerox printer unable to handle normal printing paper, I swiched to my full satisfaction to Canon.

Kees

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I ran into that problem a few years back.
May 10, 2014 7:52AM PDT

I asked my fellow moderators for ideas on a new printer and nodded to a Canon mx870. It's been great.

Back to you. If you can't find and install drivers for this printer then you may have to continue to work around this.
Bob

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Go to HP forum?
May 11, 2014 5:55AM PDT

So maybe the best thing to do is go to HP forum and ask about the driver?

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Sure but
May 11, 2014 6:37AM PDT

Are you telling us HP didn't issue Windows 8 drivers?
Or a procedure to install, setup?

Sounds like HP is going even further downhill.
Bob

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HP DID issue Windows 8 drivers
May 12, 2014 4:01AM PDT

I downloaded the Win8 HP Officejet 6500 driver and tried to install it on my laptop, and:
Installation went OK halfway, then it asked me how my printer is connected, I clicked "wireless connection" and even specified my router address (192.168.1.1), but stranglely the installation program could not find it....

I posted yesterday a question in HP forum, but so far no reply.

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It would not be "wireless connection."
May 12, 2014 1:40PM PDT

I can't see the screen where the choices are but it should have offered something like "A network share."

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The screen is....
May 13, 2014 5:25AM PDT

Select the type of connection of the device to this computer,
and the options are:
1. direct USB connection.
2. Ethernet connection
3. Wireless connection (802.11)

Al of them fail.

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Then back to HP.
May 13, 2014 5:35AM PDT

Some of their printers are not shareable over a Windows printer share.

Remember the workaround is widely discussed so I'll give you the quick version. Want the long version? Ask HP.

1. Follow HP's instructions for the direct USB connection install. Connect the printer as they tell you to during that install and later we'll try to move it.

2. OK, we're printing on our own USB connection. If this fails, back to HP. Either for support or refund.

3. See the Port Name Dialog Box at http://blogs.msdn.com/b/bhitney/archive/2012/09/17/windows-8-cannot-connect-to-printer.aspx ?

You'll have to know your network to know what to put there! I didn't setup your network so I can't answer what goes there.
Bob

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I will try and let you know
May 14, 2014 5:19AM PDT

Thanks!

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Problem solved!!!
May 15, 2014 7:05AM PDT

Hallelujah! It finally works!

And this is what I did and what I should have done:

When I first installed the printer, I let Windows select the driver, WHICH WAS THE RIGHT THING TO DO (I guess Windows uses some native driver embedded in Win8 installation kit).

However, in the installation process I didn't tell Windows to create a local port for the printer, WHICH WAS MY FIRST MISTAKE.

Then, when I couldn't print, I downloaded and installed a Win8 driver from HP site, which completely RUINED the driver (MY SECOND MISTAKE).

Only later I got the tip to specify a local port for the printer, which was a good advice, but since the driver was defective, I still couldn't print.

Finally, I reached the understanding that I need first to completely remove the defective driver. So I used the same HP printer installation program (from HP site) to totally REMOVE all HP components from my computer, then re-installed the printer, this time specifying a local port, let Windows select the driver, and voila - everything's OK.

To sum up, the actual steps were as follows:

Add Printer: Windows 'searches for available printers' and finds the networked printer. Ignore this misleading attempt, and click the big letters below "The printer that I want isn't listed".

Add a local printer.

Create a new port - select 'Local Port'.

Enter port name, something like: \\PCnetworkname\printername.

Select printer driver - I used the suggested HP driver, otherwise click 'Have Disk...', navigate to
your downloaded driver and select the .INF file.

More detailed instructions:
Here
and here

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(NT) Thank you all for your contribution and help!
May 15, 2014 7:19AM PDT
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\\PCnetworkname\printername. That's the ticket.
May 15, 2014 7:39AM PDT

As you can imagine I can't know the exact detail of that entry but now you have been through the grinder you can see how it works.

Sorry about all the above. But now you have pudding.
Bob

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This is all Microsoft's fault
May 15, 2014 4:47PM PDT

In Win8 they hid the "local port" option so well and so deep inside that you need instructions to find it!

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Answer
My GPS for Windows 8 is the Internet.
May 16, 2014 12:50AM PDT

Anyhow, while I didn't directly solve this one, your tenacity and a few clues from me solved it.

-> About 8. Here it's been great, after I installed Classic Shell.
Bob

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(NT) Thanks for your help, Bob
May 16, 2014 4:16AM PDT