Home moca base network problems

The communication network at home contains the following boxes provided and installed by the cable provider:

1. The main modem-router-moca adapter connected to the "outside" world. it is located within the build in communication rack on the first floor.

2. Extender 1 (TV box - router - moca adapter all in one box), located next to the TV, about 6 meter from the rack. This is simply the other corner of the living room.

3. Extender 2 (TV box - router - moca adapter all in one box), in the bedroom on the second floor.

There are severe problems with the wifi coverage.
On the first floor the problems are less severe. You can just walk around, and the wifi reception is changing dramatically, although you always around 3-4 meter from both routers (main and/or extender 1). This is not a huge place, and there are no walls or anything that will block the signal.

On the second floor it is much worse, and it is almost impossible to connect the wifi. reception is simply very poor.

I found out, that when the rack door is open, the reception is much better, yet not 100% as expected.

The cable provider, claims that the main router has to be outside the rack.

This doesn't make sense to me.
Each of the two extenders is enough to cover both floors. one in each floor.

I used two wifi analyzers apps, to try understand whats going on.
Fing & wifi analyzer. See the attached image.
you can see that both extenders are on the air (right image). however it looks like the phone is only connected to the main router, even when the connection is poor (middle image)

my questions are:
1. Is it wrong to think that case the phone is connected to one of the two routers, beside the main one, Fing will show it?

2. In case the problem is indeed the fact the phone is not connected to the extenders. what might cause it?

Please advise

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Extenders tend to be hit or miss.

It's so bad that our office will not deploy, sell or advise use of extenders. We deploy Wireless Access Points or WAPs for short.

Some home owners don't get this and try extenders with hit and miss results. If you ran a shop, you would have folk upset you deployed, sold or advised such a thing.

As to the router must be outside the rack, I might agree if the router has the WiFi antennas in it.

Since I don't advise use of extenders for this and other reasons I can't answer your question.

My answer is to redesign with WAPs instead. Even Powerline APs are available today.

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Home moca base network problems

Not sure what are you talking about, and what do you mean by "our office".
I am also not sure how it answers the questions.

However, referring your answer:
1. Maybe the term extender I used is wrong.
I believe you refer extenders that are wirelesslly connected to the router. However, this is not the case here. This is MOCA extender which is connected with a coax wire. I would call it more like a WAP, if i understand what you mean.

2. I believe the router has an anthena, as this is a router.
Only one can not see it as it is probably within the box.

3. As i understand your answer, you say extenders are bad solution. I agree.
However the problem here is not that the extender supply bad signal (actually it looks like the opposite is true, as you can see on the right screenshot), but the fact that the client is not connected to it at all. This matched the fact that the rack door influence the coverage.

My questions are principal, regardless of what system is better.
Will Fing show the actual device (1 of 3 in this case) that the client is connected to?
It looks like the client is always connected to the main router, even tough I stand next to the other router-extender-wap, and the reception of its wifi is perfect, as you can see on the right screen shot.

Assuming the above is true, where is the problem? what prevents the client to connect the main router, and not the perfect wifi supplied by the extender.

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Our office.

I'm just an electronics engineer and the office is our office where we do a lot of things like networks, apps and more.

I can not answer or support you extender questions because we refuse to sell, deploy or go near them. Too unreliable and would tarnish our reputation.

This is why I wrote about what we use instead.

1. I can't guess you mean something else. If you supply a link to the product I can usually tell what that is.

2. Putting a router that has WiFi inside a box is going to create troubles. Once in a while a client is concerned about aesthetics over function. You try to work with them but if they override your fixes then you don't offer any warranty or assurance it will work.

I think you did get good advice about the router location.

3. Extenders. Sorry, but I can't talk much about them. We don't use them and defer folk that want to use them to the maker and seller (which is not us.) This has upset a few folk that demand we support such things. We have to stand firm on this position since we only want the good systems and leave troubles to those that want to deal with troubles. Sorry if this upsets you.


ONCE in a while you run across a setup where the installer setup all the SSIDs to be identical. That fails since you can't tell what you are connected to and can't force the devices to connect to the good spot. Easy to correct.

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I understand what you say about extenders, but I am not sure I am following you.

First i trying to understand if in my case it is clear that the extenders are actually not in use. that is, the client is not connected to them. This is my guess, but I do not know it.
I am not trying to force the client to connect the extender, just want to understand if my analysis (the client does not connect to the extender at all) is correct.
Is there a way to verify or refute it?
I tried to use Fing, but I am not sure Fing actually show it.

This configuration is not mine, this is the service the cable provider provides.
Not only for me, but for everyone.
My assumption they know what they are doing, at least a little bit, and despite the fact that maybe it (currently) doesn't work (again, my assumption), and maybe it just can't work, if that's what you say.

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The way to know for our designs is simple.

Assign unique SSIDs to the hot spots. There are those that want to use the same SSID and password throughout and this means you can't tell what you connected to.

As to your analysis I didn't address that since as far as we know we are talking extenders and not WAPs. Maybe someone else will talk about extenders.

If these are not extenders but something else, a link to the product in question is best.

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