I use many VOIP apps on my phone over WiFi. I also link my phone over Bluetooth which is slower than WiFi to a cordless phone so something is not right here.
-> NOW THERE IS A CLUE HERE that it's in a care facility so many do not allow other providers so it's likely it's out of line as to pricing.
My advice is to get her a flip phone and service that works in your area.
Or look into getting a phone with Bluetooth and install this sort of cordless phone (I own such a thing!)
https://smile.amazon.com/gp/product/B00BP7SW0C/ 5 handsets? Too many?
So that opens you up to other solutions.
Please excuse if I'm in the wrong forum - I've been researching this for several hours now.
I've recently discovered that my 85 y.o mother is being gouged by AT&T, wherein she's paying $50/month for landline service, which provides her with local calling only!! Who pays that much for phone service these days and doesn't even get any long distance with it?! She is paying a separate long distance provider, GTC, 3 cents a minute for long distance calls.
AT&T's answer is their unlimited home saver plan for $20/month, but they're asking $200 for the box, which I find equally absurd. I asked if it would work with a pre-purchased one in the same way you can buy your own internet modem, but was told no.
Ideally I would set her up with VOIP like I have for $14/month - unlimited everything, every feature you could want - the problem being that that requires a wired ethernet connection. Both my mother's basic cable and internet (via WiFi) are provided complimentary of her living facility. Unfortunately VOIP won't work with a WiFi signal (please correct me if I've been told wrong about that).
So would it be worth it for her to order the cheapest (wired) internet service we can find for the purpose of being able to have VOIP? Will it cost her less in the long run? Any suggestions would be greatly appreciated.