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Hitachi plasma screen went black

by brewerofales / October 18, 2009 7:27 PM PDT

Have a 26 month old hitachi plasma tv (55HDT79).Screen went black,has sound and I can change direct tv channels no problem.Thinking problem might be power supply or main digital board that's bad? Any suggestions?

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Unless you feel qualified ...
by Kees Bakker / October 18, 2009 7:31 PM PDT

to do the necessary repair yourself, I'd call a qualified tech to do it.


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Hitachi repairs
by brewerofales / October 19, 2009 4:49 AM PDT

All "techs" in my area are only working on "under warranty" tv's at this time.Everyone says they have more work than they can handle.Just trying to figure out what I should do since tv is just a $2,000.00 wall ornament at this time.

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The painful truth
by samkh / October 19, 2009 11:17 AM PDT
In reply to: Hitachi repairs

of brushoff from techs is they don't want to waste your money and there's enough income from warranty to put them in luxurious retirement. Take it as a tip and move on. If you absolutely cannot buy an extended warranty for the Hitachi at this point in time (26 mos makes it improbable), sell it on craigslist for what you can get and buy a replacement set.

Most general TV service techs troubleshoot by replacing parts; they do not have factory test fixtures and diagnostic tools to accurately isolate the failure. The plethora of TV makes, models and evolving technology makes it financially impossible for them to invest in tools. They use their experience and educated guesses as to what might have failed, then replace it to see if the fix works. They won't pay to buy the trial part, you'll have to pay for it. Almost no board assembly cost less than a couple of hundred $. Add the diagnostic service fee and you are forking out $300-400 with no assurance the problem will be fixed. If the screen needs replacing, you could buy 2 new TVs for its price.

Move on.

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