Question

Hitachi 43" Smart tv shows no way to connect to a network

Jan 6, 2020 1:06PM PST

Hi, I have had my T.V. for a couple of years and when I first got it I set up the Roku.
Recently I had to switch internet providers and as such needed to connect to my new service.
The trouble is there is nowhere in the setup does it show or say how to get to the network.
The instruction manual says to go to set up and highlight network ETC.....but there isn't a place that says any of that.
If I click on Roku is just tries to connect but of course cannot since I'm net connected to the new modem.
Is it a software problem? if so Im out of luck? Wireless card out Is why it doesn't show anything?

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Answer
Also a sure thing there will be a service call.
Jan 6, 2020 1:18PM PST

For the new ISP to be sure their gear is setup to show your Network Name as "ETC" (rare, odd name for a network.) And a TV repair person to test out the TV on another Internet hotspot.

Remember my ongoing advice is to forget the smart part of the TV and get a Roku stick or box. If you have Amazon and intend to keep with them, then their stick or box. This is far cheaper than service calls today.

And yes, you can try a FACTORY RESET on the TV.

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Everything else works fine
Jan 6, 2020 1:37PM PST

I have a roku stick, this is another confusing thing. The other 2 tv's are fine, one having a roku hub and the other just a smart tv. All the phones and tablets see the wireless fine so ?

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Given the cost of service calls.
Jan 6, 2020 1:54PM PST

I'd use the Roku (HUB?) stick or box on this TV because of the cost involved.

I take it a factory reset did not help.

https://www.amazon.com/TCL-43S425-Inch-Ultra-Smart/dp/B07DK5PZFY/ is now 229.99 and here a service call is 150 for the call and 60 for the trip charge. It does upset folk that replacement is cheaper. But for under 50 we can get our choice of Roku or Amazon sticks.

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Roku is there now, installed with the TV when purchased
Jan 7, 2020 1:53PM PST

Reset didn't work, the Roku stick is installed and power light is on. Wants to connect but it cannot because I need to put in the new router password. That is the problem, There is NO where to connect to the network?
Yes, I will buy a new TV before having anyone come out here.

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I'm confused easily.
Jan 7, 2020 2:01PM PST

Are you reporting the TV or the Roku Stick "Wants to connect but it cannot because I need to put in the new router password. That is the problem, There is NO where to connect to the network?" could be the TV or the stick.

If it's the TV I've found the following over time:
1. A factory reset does remove all old WiFi connections so this fixes the TVs that remember the old password.
2. If we can't fix it with the reset we rename the router's WiFi name so the TV can't use its old password. It's a new network.

In parting the full model number of the TV isn't here so I can't check if there are other priors or fixes.

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Answer
wire or wireless?
Jan 6, 2020 2:39PM PST

you said wireless card is out, does this mean you are connected via wire?

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No ethernet
Jan 7, 2020 1:53PM PST

No cable, no way to use one I would just to see if that does anything.

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