For the new ISP to be sure their gear is setup to show your Network Name as "ETC" (rare, odd name for a network.) And a TV repair person to test out the TV on another Internet hotspot.
Remember my ongoing advice is to forget the smart part of the TV and get a Roku stick or box. If you have Amazon and intend to keep with them, then their stick or box. This is far cheaper than service calls today.
And yes, you can try a FACTORY RESET on the TV.
Hi, I have had my T.V. for a couple of years and when I first got it I set up the Roku.
Recently I had to switch internet providers and as such needed to connect to my new service.
The trouble is there is nowhere in the setup does it show or say how to get to the network.
The instruction manual says to go to set up and highlight network ETC.....but there isn't a place that says any of that.
If I click on Roku is just tries to connect but of course cannot since I'm net connected to the new modem.
Is it a software problem? if so Im out of luck? Wireless card out Is why it doesn't show anything?