Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Hisense tv volume problem

Jan 1, 2017 5:19PM PST

I lost sound on my hisense tv and now I can't control it from my remote or the tv itself. It still has a picture but no sound. I unplugged it from from the wall and can turn it back on but after that I can't do anything. Is this a common problem and if so is it easily fixed?

Discussion is locked

- Collapse -
Clarification Request
Same issue
Nov 23, 2017 12:12PM PST

Did you get this issue fixed as I'm having the same exact problem with my TV and it's also around 6 months old.

- Collapse -
same issue here also...
Apr 27, 2018 9:03AM PDT

how do I get to control the sound. Bought tv in December, this is not a good sign

- Collapse -
No sound control
Jun 2, 2018 6:59AM PDT

I just had the same issue....one volume with no control. I reset the factory settings and now everything works fine.

- Collapse -
Help
Nov 27, 2018 1:29AM PST

Hi how did you manage to reset without having any controls?

- Collapse -
Tv problems
May 22, 2019 3:17PM PDT

My tv started acting up about a week ago. It started with the input screen kept popping up, now the volume went all the way up and we can’t get it to turn down. What can I do??

- Collapse -
I'd avoid old threads.
May 22, 2019 3:27PM PDT

After years all the ideas are usually played out. So create a new thread after reading all the replies here.

Try the usual factory reset, unplug all HDMI and removing power for about 10 minutes. DO NOT ATTACH HDMI inputs, and test.

- Collapse -
Factory reset?
Oct 12, 2019 9:20PM PDT

How do i factory reset with no remote and how do i control the tv my cell phone has no ir sensor... which is ******** for a samsung not to have

- Collapse -
You disregarded the advice about a few things. This old post
Oct 13, 2019 12:57PM PDT

As such I think you missed where you have to have all the TV parts to expect it to work. Much like a car, you don't have the key, you can't do much with the car. Folk seem to be getting very entitled in their expectations today.

Post was last edited on October 13, 2019 1:34 PM PDT

- Collapse -
Hisense 75in
Apr 26, 2020 8:51PM PDT

Same problem volume keeps going the the way up and can't turn down

- Collapse -
If you come up with the solution please help me
Nov 26, 2020 10:18AM PST

I keep getting experiencing the same issue. Hisense is now trying to give me the runaround like they want proof of my purchase with the receipt I think they're trying to come up with any reason to deny my warranty even though I did nothing wrong

- Collapse -
At 6 months it's in warranty.
Nov 26, 2020 10:31AM PST

And if folk don't keep receipts or register it's not the maker's problem and not a runaround. To me this is NOT the same issues above. You don't have your receipt and so it's not the same issue.

- Collapse -
Tv problems
Nov 23, 2019 4:41AM PST

Tv can't be controlled manually or with remote

- Collapse -
(NT) Tv problems
Nov 23, 2019 4:47AM PST
- Collapse -
(NT) No sound on tv
Sep 3, 2019 1:11PM PDT
- Collapse -
Geraldch
Nov 23, 2019 4:11AM PST

No volume and can't control the tv manually or with remote

- Collapse -
Clarification Request
55” 4K smart LED TV
Mar 8, 2018 7:36AM PST

I bought my Hisense 55” 4K smart LED TV Aug 3, 2017. Within the last couple of weeks, the volume will suddenly more than double without anyone touching the remote. Is there anything I can do about this?

- Collapse -
Clarification Request
Hisense tv volume
Apr 15, 2018 6:00PM PDT

I'm having the same problem with my Hisense tv volume

- Collapse -
Bad news I fear.
Apr 15, 2018 8:38PM PDT

If all the ideas so far in this thread don't work, get estimates for repair.

- Collapse -
Clarification Request
volume
Aug 10, 2018 5:38AM PDT

can not control tv from remote or tv itself no sound but picture

- Collapse -
Clarification Request
Help me please
Sep 26, 2018 11:41PM PDT

There is no sound on my Hisense TV

- Collapse -
Do a factory reset
Sep 27, 2018 6:40AM PDT

Look in user manual or online, searching by model #

- Collapse -
Clarification Request
Tv keeps popping on and off by its self
Jan 28, 2019 12:25PM PST

I just got this tv in November now its coming on and off by itself. will not stay on

- Collapse -
All models here have 1 year warranty.
Jan 28, 2019 12:36PM PST

So that's the good news.

- Collapse -
Clarification Request
same issue
Feb 14, 2019 7:57AM PST

was this ever resolved? I have the same issue currently except i didn't lose volume its just stuck on what it was last at. all the remote can do it turn the tv on. Can not turn it off, change input, go to settings, nothing. the buttons on the back of the tv don't respond either. when i called hisense they said they will send me a remote. I responded with let me save you the time and hassle, obviously a remote will not fix it if the buttons on the tv itself do not work either. any button weather tv or remote just brings up the loading circle for 30 seconds but doesn't actually do anything.

This is frustrating Sad

- Collapse -
Mine too same here
Mar 1, 2019 7:55PM PST

Just like your tv . Volume up and down buttons will not work on the set , original remote or the Xfinity remote . I unplug the TV set count to ten and plug in back in wall socket and it works again until next day , everyday same thing . Also channel will freeze , can't change channel . I came here looking for helpful suggestions . Help me please

- Collapse -
Clarification Request
Hisense 55" Class 4K (2160P) Smart LED TV (55H6D)
Mar 27, 2019 8:13AM PDT

this is the exact TV I have. I have had it going on almost 2 years. it will not hardly work .. the volume randomly works when it wants to it kicks us out of Netflix and other apps all day long. half the time it wont even open the apps up. youtube makes the weirdest noise I cannot explain. we have to reset it all day everyday to ever use it. what can I do to actually fix the tv because resetting it doesn't help but for 5 mins then I am back to the beginning.

- Collapse -
Answer
This sounds like a board or button failure.
Jan 1, 2017 6:07PM PST

Time to get repair estimates as the parts involved are not user serviceable.

If you turn it on, try:
1. New batteries in the remote.
2. See if you can factory reset this unknown Hisense model. (Always tell forums the full make, model and age.)

- Collapse -
Hisense
Jan 1, 2017 7:01PM PST

Thanks this is my first time using this. It is a Hisense 55" 4K smart tv H5C series and I've had it for about 6 months. I've changed the batteries in the remote. The only thing I can do from the tv and the remote is turn it back on. Cannot get to the menu for a factory reset.

- Collapse -
At 6 months, use the warranty.
Jan 1, 2017 7:20PM PST

You've done what you can so now it's time for them to fix it.

- Collapse -
Hisense is Chinese
Nov 23, 2017 12:31PM PST

and a few years back paid for right to sell their TV's under the Japansese "Sharp" name. Sharp is now suing them to get that undone because according to the suit Hisense has been putting out low quality TV's and degrading the Sharp brand name. Take that information for what it's worth.