Question

Hisense smart TV Youtube loading half the time.

I have a Hisense Smart TV I bought a month ago. It started to load on youtube after a week, we decided to return it but by next week it was fine, now after a month when Walmart wouldn't probably take it back nomore, it started disturbing again. Wheneve I go to youtube and start a video after 3-4 minutes it will get stuck on loading and thats it now it wouldn't resume no matter what buttons I press, sometimes it might resume back just for the same thing to happen again 2 minutes later, and other times it will be stuck there for an eternity. Any tips how to fix this? Or am I the only one here with a problem like this. I tried resetting the tv, use youtube through chromecast, but no help.

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Comments
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Clarification Request
Wait, the Chromecast fails too?

That points to non-TV issues. Chromecast Youtube should be better than the TV version but the fact that Youtube fails on the Chromecast means it's either Google (they own YouTube) problems or your internet provider or connection.

For a test, try using the Google DNS of 8.8.8.8. How is on the the web and my favorite is to set the router to hand out this instead of 192.x.x.x or the ISP DNS.

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How to change dns!

I had used a Vizio and a TCL tv two months ago with the same internet provider and connection and they were fine, my laptop and other devices works fine as well, its just the tv that kinda bugs. But still can you elaborate on how to change the dns and stuff because I never did that before.

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Did your Google for you.

Post was last edited on August 15, 2017 3:28 PM PDT

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A month ago is a month ago.

Google, ISPs change and with many carriers tinkering (they call it testing) net filtering you can't be sure if it's you or your ISP.

I see D answered with one of the many web pages about DNS changing. Hope that helps.

What may confuse folk new to this is the PCs may be fine but devices are not. One thing is not the other is the short answer.

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Mine loses internet connection

I bought my TV a few days ago and I am returning it back today. Everytime I am watching Netflix my TV notification pops up and says I am not connected to the internet. If I am watching a 90 minute movie my TV would lose its internet connection 20 times and I am not exaggerating. I really wanted to love this TV because of the specs and price point, but if everything in my house stays connected except for my TV then something needs to change.

I tried not to give up to easily, so I bumped my internet speeds to 400mb/s and I purchased a network extender because the TV was for my den downstairs and the router is upstairs. I connected my phone and PS4 to the network extender and I never lost a connection, but my TV still loses connection. It's so bad that right now I am sitting on my couch doing my due diligence about the TV I am going to replace my Hisense H9 plus their premium TV. I'm probably going to get a TCL or Vizio TV.

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Good experience as to why...

I deploy the Roku and Amazon Fire TV sticks or boxes if I want a smart TV.

You can pick up a very nice Sceptre not so smart TV at Walmart, add your Roku and save bucks.

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Clarification Request
Same exact issue on 55" Hisense

Any luck solving this?

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Same problem with the 55" Hisense

I love the TV but the constant LOADING message when watching Youtube videos is very frustrating. I haven't tried monkeying with DNS settings yet. Are there any dangers of screwing up everything else like Internet, phone, etc? I have Comcast/Xfinity

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What danger?

You can always put it back.

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No improvement after connecting via ethernet

The problem hasn't gone away. I eventually connected the TV to the router with a 50' ethernet cable A video will start and run for a couple of minutes before freezing with the word LOADING appearing on the screen. I have no problem with 4K videos from Amazon or Netflix so the issue is how the TV handles YouTube. I did a complete factory reset on the TV and got no improvement. Hisense's Tech Team has been in touch with me and has escalated the problem but it's a been a few days since I've heard from them. This is really getting frustrating.

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In the news.

Google is ending the YouTube app on many devices and TVs. It appears the end is neigh.

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More news.
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Is there a browser no the TV?

If so, have you tried connecting to youtube with it?

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Browser

My Hisense only has Vudu, Amazon, Netflix, and YouTube. Only YouTube gives me the loading problem

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Then it's up to HiSense to provide an app update

Nothing wrong otherwise with TV it seems if the other apps work OK on it.

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Wait, wait, isn't the app from Google?

So far no TV maker has written the YouTube app. They get it from Google and integrate it into the TV's firmware.

I see a lot of folk write as if the TV maker writes the YouTube app but once it breaks they have to not only talk nice to Google and hope Google isn't moody about it or mad at your parent company and then you have to convince your company to issue updated firmware.

This is going to be a big problem for Smart TVs as they age. Apps will fail and my words here, good luck in getting it fixed. It's not open source or in most cases not on a known OS. Most are proprietary, closed systems that again mean you can't just install a new app.


The more you look into Smart TVs you more you see what a bad idea it is as far as long term app maintenance.

Post was last edited on March 12, 2019 10:05 AM PDT

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Hisense 49 tv

I have the same problem works fine on amazon netflix but you tube says loading all the time crap t.v. also got a light black moving line going down the screen. Sent to be fix csme back the same thinking its just a **** tv

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Clarification Request
Hisense smart TV freeze when play youtube

My Hisense 55 inch smart tv freezes when i play youtube. Rest of the time it is fine.

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In the news.

It looks like Google is ending YouTube on many Smart TVs. This does upset users but as Google moves the TV maker has to find a new fix.

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Clarification Request
Hisense smart tv youtube loading half the time

how do I stop this problem on my smart tv loading half the time

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Answer
Same problem

Im encountering the same problem. Youtube works fine on my amazon firestick so its definately not a network problem. Any ideas on what to fo about this? Im thinking its a possible firmware/software problem with the TV.

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Back to Samsung and Google.

Many models no longer have the App or it's dead. As folk have noted, Smart TV app maintenance is going to be a problem.

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Locking up with "loading" on my Hisense smart tv

Has anyone been able to clear this problem? My Hisense smart TV worked just fine with no problems watching you tube (for a year) until just recently when I went to watching my own personal subscriptions. Now I get the loading lock every few minutes. Sometimes I can get out of it, but most of the time I can't.
I don't know how to reset anything on youtube on my TV. Any help would be appreciated. I'm a 76 yr old woman and while I know how to work my laptop and tablets and all, I'm no guru when it comes to this kind of a problem. Please help me if you can!

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I have to go with hit and miss.

I hope you tried the DNS change and if that fails this is another chalk it up to Google changing YouTube.

My sneaking suspicion is their new Advert system is tanking a lot of TVs.

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Answer
Youtube app non-responsive

My youtube app on my hiscense smart tv is non responsive.

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Please check the entire discussion.

It's a common problem as Google changes YouTube.

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same problem

this just started for me about five days ago, previously no problems. i can't get youtube to load at all. hopefully hisense will get a fix to this problem. i have been able to get youtube to work through google search but it is a hassle.

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No. I doubt Hisense will fix it.

The app is from Google, not Hisense. There's a lot on the web about this issue but I continue to read folk writing about the TV makers needing to fix it but since TV makers didn't write the app, don't have the source code and more, we don't expect the TV makers to fix this one.

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Answer
This worked for me...

I had this problem after using my Hisense TV without issue for about 1 week and having my existing Netflix account working. After 1 week I decided to try and start linking things up. I had two things that I think caused the YouTube loading issue; 1) Tried to Miracast/Anyview from my PC to my Hisense TV (without success) 2Happy Tried to tie my Youtube account to my TV via the code supplied when signing in on TV YouTube app (without success). After these two things, I stated experiencing the loading issue with anything YouTube related. Netflix continued to work fine, so I knew it wasn't a network issue.

Anyhow, I eventually fixed the YouTube loading issue by doing a Factory Rest via Support/Factory Reset.
After resetting and not trying to Anyview Cast or linking a Youtube account via my PC, Youtube is working fine on the TV and not displaying the loading message after playing a several 4K videos for 1+ hours.

I haven't finished testing to determine which one of the two issues caused the problem, but the Factory Reset and not reconnecting YouTube or Anyview via PC seems to have fixed the problem for now. If I were to guess I would think it was related to the Youtube sign-in linking not working, but that was done from my pc which also had MiraCast linking issues to the TV so it could be the pc linking/MiraCast/Anyview connection issue. I also noticed my TV was starting to slow down/stall when trying to access the home/app screen also, not sure if that is another indicator of problem. This was fixed with the factory rest also.

I'll update once I determine if this is accurate what actually caused the loading error.

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Answer
Factory reset and connect only one device to TV

I was having the same issue...
After performing a factory reset, everything was back to normality, Youtube app working like a charm UNTIL a second device was connected to the TV, then the annoying Loading... issue came back.
What I do now is connect only one device to the TV, if for some reason a second device is connected and Loading... shows up again, then Factory reset and start over.
I hope this helps someone.
I love my Hisense TV though, best TV I could find for roughly 400 USD

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