more than likely, they told you what file that was in. look for it, delete it. i would also try ad aware as it cleaned up my spy ware riddened pc. also, try norton anti virus because they can find at risk files e.g. spyware.
I have 2 spyware files that have embedded itself permanently into my registry keys. I tried antivirus programs, antispam, antispyware, spybot etc..etc...with no success. How do I completely delete this from my windows xp system without having to do a complete system restore?