Spyware, Viruses, & Security forum

General discussion

hijacked computer help

by utahwebmom / November 25, 2008 11:00 AM PST

My daughters ex had access to her laptop. Every time she gets a new email account he knows the passwords and changes them either locking her out or just reading her emails and deletimg them. He also gets into her bank account and knows all her private info.

The only explanation is that he installed something on her laptop before giving it back to her where he can view wht she is typing on her desktop.

Is there any hijacking detection software that we can run to pick up whatever her installed?

Any help or suggestions are appreciated!!!

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change the pw on another clean computer
by mementh / November 25, 2008 11:04 AM PST
In reply to: hijacked computer help

change the pw on another clean computer
or see if the ISP can change it for her


don't let her login till you reformat and reinstall the computer (only way to be truely sure nothing is loaded)

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You could give the following a try......
by Marianna Schmudlach / November 25, 2008 11:05 AM PST
In reply to: hijacked computer help

to SEE if it finds "something\anything":

Please download Malwarebytes Anti-Malware or alternate download link

* Make sure you are connected to the Internet.
* Double-click on Download_mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
* - Update Malwarebytes' Anti-Malware
* - Launch Malwarebytes' Anti-Malware
* Then click Finish.
* MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

* On the Scanner tab:
* - Make sure the "Perform Quick Scan" option is selected.
* - Then click on the Scan button.
* The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
* Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

* -- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

**If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll


...

Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".

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