Bob
I spent almost three hours on the phone last night with Micrsoft AND Comcast Support people, and we were still not able to get rid of whatever is infecting my computer. The person at Microsoft told me he had tried EVERYTHING to help me, but nothing was working. And Comcast said that I had a very good connection to the internet, but whenever I open up Explorer, the homepage is set to "about:blank" and won't change to anything else. Any suggestions on how to fix this problem? Has anyone else had this happen and been able to fix it WITHOUT reformatting the hard drive?

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