You are sliding your finger up and down, right? If you are, it may be that the sensitivity is much higher than you need. Go into System, then Player, then Touchpad. Put it at the lowest setting. If you still have problems, I would recommend the epiZENter.net forums, as the people there are very helpful, and they practically know everything about Creative players. Best of luck. Also, if it DOES turn out to be a faulty player, Creative's return policy is 90 days labor (so basically anything) and $25 up to one year.