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Question

help with windows update

by RaoulNL Jul 11, 2012 11:42PM PDT

Before i had some problems with directx,
on the internet the solution wich had the most positive feedback was to uninstall windows update KB971512.
Now windows update is stuck on installing KB971644.
with code 8000FFFF.
Eventviewer says :
The Windows update could not be installed because of an error: 2147942487 "The parameter is incorrect." (Command line: ""C:\Windows\System32\wusa.exe" ")

about the KB971644 update and

The Windows update "Update for Windows (KB971512)" could not be installed because of an error: 2147549183 "Catastrophic failure" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Windows6.0-KB971512-x64(1).msu" ")

about the KB971512 update

System Information
------------------
Time of this report: 7/12/2012, 15:39:01
Machine name: F
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120402-0336)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: alienware
System Model: Area-51 7500 R6
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
Memory: 8190MB RAM
Page File: 2798MB used, 13802MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Display Devices
---------------
Card name: AMD Radeon HD 6900 Series

Allready tried the microsoft solution to error 8000FFFF
no joy.
I hope someone here can help me

Regards Raoul

Discussion is locked

1 Posts
- Collapse + Expand Details
- Collapse -
Answer
Too often this points to a malware issue.
by r. proffitt Forum moderator Jul 12, 2012 1:12AM PDT

Or the antivirus is still active.

Noted at http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/platform-update-for-windows-vista-kb971644/672d93f9-7635-44dd-9ce1-041b67fc3cdb

Here's Grif's post about looking for malware -> http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

Back to Windows Vista forum

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