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Resolved Question

Help with weird crashing!

Feb 7, 2018 8:41AM PST

Hi!

I have experienced some electric whirring coming from the PSU earlier(and even messaged the xfx support about it, but since it was only occurring sometimes, I let it be.

Now it has become more constant, and I have also experienced constant crashes when playing more demanding games for example. The crashes only cut out the video feed to the monitor, the music continues and the PC is otherwise responsive. A manual restart works most of the time, but sometimes the resolution is ridiculously small and the picture only black&white. Uninstalling Nvidia-drivers solves this.

I have also tested the RAM, which had no problems. The MB has been updated and I have also uninstalled and reinstalled basically all the drivers I can think of numerous times. I have also physically checked the correct alignment of components inside the computer.

The crashes can't be replicated with a graphics-heavy testing program, at least not with furmark or kombustor. I also switched to the onboard graphics and the crashes stopped, but can I still be sure that it is the GTX 970? What if the PSU can now handle the lesser power requirement of the HD 4600 that I'm running now playing the games?

The PSU voltages seem to be fine when tested on programs, but then again I gather that that isn't a good way to measure them.

Can anyone help me, what should I do next?

Windows 10 Pro Version 10.0.16299 Build 16299
16GB (2x 8192MB) HyperX FURY Black DDR3-1866 DIMM CL10-11-10-32 Dual Kit
Intel i5 4690k
4GB MSI GeForce GTX 970 Gaming 4G
XFX XTR 80+ Gold PSU 650W
Crucial SSD 250GB
1000GB WD Blue WD10EZEX 7.200U
MSI H97M-G43 (bios updated to latest version)
No overclocks

Discussion is locked

ECLayla has chosen the best answer to their question. View answer

Best Answer

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Carrying on with another reading.
Feb 8, 2018 11:05AM PST

1. The UltraDMA CRC Error Count is troubling. It's low enough but high enough to be a possible BSOD or lockup source. Windows doesn't respond well to HDD transfer errors. It may BSOD or lockup.

Maybe move the clean SSD to the boot location and test with just that drive.
Can you explain this further to me, what do you need me to do? Maybe I should in any case make sure the sata cable to the crucial250 drive is fastened ok?

-> Same errors so try another SATA cable. If no spare, steal the one from the flawless drive and move it to this one.

2. BIOS is current. Just noting it.

3. Java. Rarely used, you must know if you need it.
Uninstall till stable.
Uninstalled
(completed.)

4. There's an entire section missing on network connections. This means I can't look at other issues. Any idea why?
Found it. Most likely the VPN as I read more and see "You are not connected to the internet".
I was a bit hasty with the Speccy snd was just finishing yet another clean install of the Nvidia drivers, with the ethernet removed.
(completed.)

5. Many SVCHOST entries, and I see BITS running. Turn that off. Read how at
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/
I followed the instructions but I already had "Allow downloads from other PC's" off. Can this be something else

THE NETWORK SECTION LOOKS FINE NOW. One tip though, if you can support it, use another DNS since the one in the router 192.x.x.x could be a DNS leak. When you use your VPN and this is where you ask them but I don't trust them because they will always tell you it's secure, the DNS lookup could be to the router and leak. If you had used say 8.8.8.8 and 4.2.2.1 then the VPN would handle the DNS just fine. ME? Just someone that wrote router code in the 90's.

6. VPN Unlimited Service
Not a bad thing but when we are crashing we head back to plain Windows.
Disabled this for now
7. It appears the Nvidia driver is not installed but you are running the one from Microsoft.
Why?
See above, was in the middle of updating, my bad

The NVIDIA is now showing and looks OK. I didn't check versions but for now, I always let the GeForce Experience app check for updates. It's been spot on for years.

(NEW)
8. CPU CORE: 0.152 V
That's incorrect. Speccy doesn't always read this one so go get CPU-Z (google it) and see if it's correct there. Also for this CPU I like to see this value at 1.0V or maybe a bit more. Under one and you hear of odd crashes.

Just for reference, read http://www.overclockers.com/forums/showthread.php/768006-Normal-vCore-for-Intel-Core-i5-4690K where it can go under 1.0V but only for low power near sleep states.

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Voltage
Feb 8, 2018 11:41AM PST

1.
-> Same errors so try another SATA cable. If no spare, steal the one from the flawless drive and move it to this one.
I'll do this tomorrow, for now I have to get to other work. I'll get back to this.
The clock is 9:35pm here.


2. BIOS is current. Just noting it.

3. Java. Rarely used, you must know if you need it.
Uninstall till stable.
Uninstalled
(completed.)

4. There's an entire section missing on network connections. This means I can't look at other issues. Any idea why?
Found it. Most likely the VPN as I read more and see "You are not connected to the internet".
I was a bit hasty with the Speccy snd was just finishing yet another clean install of the Nvidia drivers, with the ethernet removed.
(completed.)

5.
THE NETWORK SECTION LOOKS FINE NOW. One tip though, if you can support it, use another DNS since the one in the router 192.x.x.x could be a DNS leak. When you use your VPN and this is where you ask them but I don't trust them because they will always tell you it's secure, the DNS lookup could be to the router and leak. If you had used say 8.8.8.8 and 4.2.2.1 then the VPN would handle the DNS just fine. ME? Just someone that wrote router code in the 90's.
Thanks for the tip!

6. VPN Unlimited Service
Not a bad thing but when we are crashing we head back to plain Windows.
Disabled this for now
Completed
7.
The NVIDIA is now showing and looks OK. I didn't check versions but for now, I always let the GeForce Experience app check for updates. It's been spot on for years.
Its an older but stable version, from november 2017.

(NEW)
8. CPU CORE: 0.152 V
That's incorrect. Speccy doesn't always read this one so go get CPU-Z (google it) and see if it's correct there. Also for this CPU I like to see this value at 1.0V or maybe a bit more. Under one and you hear of odd crashes.

Just for reference, read http://www.overclockers.com/forums/showthread.php/768006-Normal-vCore-for-Intel-Core-i5-4690K where it can go under 1.0V but only for low power near sleep states.
Checked with CPU-Z and CPUID HWMonitor, both give the same result: 1,072 V, so seems fine, just Speccy not reading it right

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GPU driver here.
Feb 8, 2018 11:58AM PST

On some newer machine with the 1060. Drive is 390.77

I haven't seen unstable GeForce drivers for years. Well, unless you call what my new laptop shipped with. That was pretty bad but can't find that one for download either.

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Answer
The next step is to look at the game.
Feb 7, 2018 8:46AM PST

Some games DO CRASH under certain settings. Since Furmark and such work, I'd start looking for game issues.

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Forgot to address this!
Feb 7, 2018 9:23AM PST

Thanks for answering.
The crashing occurs with such a high ratio that I'm fairly certain that it is a problem with my rig. I have a few hundred hours on Civ VI and never had this issue before and now it is everytime after about 10-15 minutes of playing. The same thing with TW: Warhammer II and the Witcher 3.

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Then it's a warranty issue.
Feb 7, 2018 9:54AM PST

The PSU looks OK, but given you are convinced it's hardware you have to guess which part to replace.

I would ask you to clean and replace heatsink compound but it worked on Furmark, etc.

If you decide you want to try settings, you have told enough for us to discuss that, but your choice is to go hardware.

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The warranty is quite awful for the XFX psu
Feb 7, 2018 11:14AM PST

I really have no idea where the problem is but I think the nature of it's occurrence kinda points to it not being a problem with the specific games but maybe the drivers are doing this. I've read some posts about the nvidia drivers being difficult to really get rid off and that even DDU(which I've used) doesn't work always.

XFX are willing to replace the psu, but it would take upp to 8 weeks and I would have to pay for the shipping and potential taxes myself, so it won't probably be worth it.

I'm willing to try whatever settings changes you might be able to advice me with. Thank you for the support!

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Answer
Crash
Feb 7, 2018 9:59AM PST

You might want to contact msi and ask if that mobo supports that cpu.
It's not on the web site support list.

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Strange
Feb 7, 2018 10:02AM PST

Oh that's curious. It has been working fine for 2,5 years now before this issue, but I'll check it with them still. Thanks!

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If the CPU isn't on the list. Strange things happen.
Feb 7, 2018 12:03PM PST

It might work but with Microsoft optimizing W10 and games eeking out more from CPUs you can run into where the CPU init code is incorrect and failing when it used to work.

Bob_B is quite the sleuth here and has nailed a few other odd problems tracing back to "CPU isn't on the list."

Some owners fight this but it's a losing battle as code is now changing to use more advanced CPU features where before they shied away from that.

-> This also explains why FURMARK works and GAMES FAIL. Furmark is not pressing the edges of all the CPU and GPU features and CPU/GPU instructions. It's fairly generic in its code so it can run on 99.99% of machines. If you happen to slip in a mickey like an unsupport CPU on motherboard then you can get into a situation where FURMARK and tests pass but games go down in flames.

Try this CPU on a supported board or a supported CPU on this board.

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Exactly why I asked about it here
Feb 7, 2018 12:21PM PST

This is something I never would have thought of, thank you for bringing it to my attention. I've been considering moving up to an ATX-build anyway so maybe this is the time to make to move and get a new mobo which actually supports my processor.

I guess there is no real way of knowing for sure if this is the issue though, but I guess I have to start trying stuff out then.

Now that I have your ear though, is there anything else I should be updating at the same time? Purpose is mid-to-heavy gaming, mostly new games. Only fhd quality for now though, as I'm not eager to pay for a new gpu if I don't have to right now.

DDR4 ram not worth it I'm guessing? Also, will another about 100-130 dollar mobo be alright? Processor still OK?

Thank you!

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Let's say I'm shopping boards.
Feb 7, 2018 12:40PM PST
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Upgrade
Feb 7, 2018 12:57PM PST

If msi tells you that cpu is not supported then shop for a new mobo.

Your cpu/gpu/ram are fine.

You don't want to shop for a gpu upgrade today.

Miners have pushed the price of high end gpu's to insane levels.

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Compatible
Feb 7, 2018 10:20PM PST
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Mobo
Feb 7, 2018 10:57PM PST

All I have to go by is what msi shows on their web site.

It does not show that cpu.

That's why I suggested you contact msi.

They will tell you yes or no and then you go from there.

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Mobo
Feb 7, 2018 10:58PM PST

Ah, OK. Well I contacted them yesterday so we'll see what they say on the matter hopefully!

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MSI's response
Feb 8, 2018 7:15AM PST

"Regarding your concern, the MB supports 4690K CPU since the E7924IMS.220 BIOS version , and please don't worry about it if your current BIOS version is the latest one."

So I guess they do support it after all.

I have now ordered a new PSU, and will try that out.

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Answer
New findings
Feb 8, 2018 9:04AM PST

I got the crash for the first time outside of a game with the valley benchmark.

Also ran the prime95 torture test for about 4hrs without problem.

Maybe I should reinstall windows too? This is getting frustrating..

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OK, maybe it's time to think about aging.
Feb 8, 2018 9:10AM PST

We know that electrolytic capacitors age quickly under heat. If this machine is years old the motherboard caps could be less than new condition so I've had to replace PSU and motherboard in what we call "crashers."

There is no real test for the aging issue other than to swap in newer parts and re-test.

Reinstall the OS? I've rarely seen that help. But folk report it does but later they are back telling me it still crashes. My theory why is that the fresh install didn't get drivers for motherboard so that relaxed the load on the motherboard and didn't push it as hard.

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Aging
Feb 8, 2018 9:13AM PST

The rig is only 2,5 years old. I was at least hoping it wouldn't be aging this fast.

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About right.
Feb 8, 2018 9:21AM PST

Look, I can get all technical here as I am an electronics designer with PDFs, pointing to life curves on electrolytic parts. This is why some motherboard makers moved to solid caps.

We've been though a lot here and at this point I'm going with aging.

The hotter the box, the faster these age and 2.5 years is more than enough time for caps to wear out. It upsets folks that find out about this area. Usually these are 5 year designs but that's only if we keep the case temp near ambient.

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Another area. Let's see that Web Speccy.
Feb 8, 2018 9:23AM PST
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Speccy
Feb 8, 2018 9:31AM PST

English is not my first language and I'm guessing I've miscommunicated my thoughts somewhat. I'm willing to try anything to get this resolved, including trying settings!

I appreciate your help a lot by the way, thank you!

Here's the Web Speccy:
http://speccy.piriform.com/results/H0YxlmExoDAiLLlPzzTujkw

I noticed that I actually had the wrong mobo on the original listing, but all that has been said should also be correct with Z97 as opposed to H97 as I originally posted.

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UltraDMA CRC Error Count
Feb 8, 2018 9:43AM PST
Just something that does pop out is UltraDMA CRC Error Count
on two of the drives. I wonder.
Will come back with a Speccy reading.

About the CPU compatibility. If you told us the wrong motherboard up top, you could mislead us into thinking it's that. As the Web Speccy is out, we'll have to re-investigate this area.

As to game settings, I'm not doing this in this thread since it's a long thread and it was dismissed up top.

BACK IN A FEW WITH A FULL SPECCY REPLY.
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Your back to where you started from
Feb 8, 2018 10:17AM PST

Incompatible parts.

You have changed mobo's.

Go back to msi and ask if this new mobo will support your cpu.

Don't assume that because they said yes for the H it means yes for the Z.

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Mobo
Feb 8, 2018 10:19AM PST

I actually realized this already yesterday, but forgot to mention it here.

I asked them about the correct mobo, the Z97 one. I'm sorry for the confusion

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Answer
A Speccy reading. Concerns, what I would change, etc.
Feb 8, 2018 9:58AM PST

1. The UltraDMA CRC Error Count is troubling. It's low enough but high enough to be a possible BSOD or lockup source. Windows doesn't respond well to HDD transfer errors. It may BSOD or lockup.

Maybe move the clean SSD to the boot location and test with just that drive.

2. BIOS is current. Just noting it.

3. Java. Rarely used, you must know if you need it.
Uninstall till stable.

4. There's an entire section missing on network connections. This means I can't look at other issues. Any idea why?
Found it. Most likely the VPN as I read more and see "You are not connected to the internet".

5. Many SVCHOST entries, and I see BITS running. Turn that off. Read how at
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

6. VPN Unlimited Service
Not a bad thing but when we are crashing we head back to plain Windows.

7. It appears the Nvidia driver is not installed but you are running the one from Microsoft.
Why?

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Speccy
Feb 8, 2018 10:16AM PST

1. The UltraDMA CRC Error Count is troubling. It's low enough but high enough to be a possible BSOD or lockup source. Windows doesn't respond well to HDD transfer errors. It may BSOD or lockup.

Maybe move the clean SSD to the boot location and test with just that drive.
Can you explain this further to me, what do you need me to do? Maybe I should in any case make sure the sata cable to the crucial250 drive is fastened ok?

2. BIOS is current. Just noting it.

3. Java. Rarely used, you must know if you need it.
Uninstall till stable.
Uninstalled
4. There's an entire section missing on network connections. This means I can't look at other issues. Any idea why?
Found it. Most likely the VPN as I read more and see "You are not connected to the internet".
I was a bit hasty with the Speccy snd was just finishing yet another clean install of the Nvidia drivers, with the ethernet removed.
5. Many SVCHOST entries, and I see BITS running. Turn that off. Read how at
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/
I followed the instructions but I already had "Allow downloads from other PC's" off. Can this be something else

6. VPN Unlimited Service
Not a bad thing but when we are crashing we head back to plain Windows.
Disabled this for now
7. It appears the Nvidia driver is not installed but you are running the one from Microsoft.
Why?
See above, was in the middle of updating, my bad

Here's a new Web Speccy: http://speccy.piriform.com/results/tyNWB3bLv5WFg4kxSSQaMVN

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Will give a new Speccy reading. Item 1, troubling.
Feb 8, 2018 10:53AM PST

Item 1 about the disk read errors is trouble since it's high enough to make me think it can be the cause but low enough that it may not be a sign there are drive issues. I know this will be a confusing item. Hang in there.

I can not tell you exactly what to do here but my thought is to move the ERROR FREE drive and SATA cable to the boot position and run Windows from that since we know Windows will lock up, spew BSODs and act oddly on disk problems.

-> Let's say that's too much work. Try this. Put a shiny new SATA cable on the drives with errors.

Back later.

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It's gone!
Feb 11, 2018 4:25AM PST

Thank you! The crashes seem to be history. I replaced the SATA cable. Speccy still shows the same amount of disk errors though. Weird.