Removal instructions are given here:
http://securityresponse.symantec.com/avcenter/venc/data/spyware.shopnav.html
ok, i have a dell laptop with windows 2000 and i have am having a very difficult time getting on the internet, i can't. and i found out i had shopnav on the computer, i ran spybot and ad-aware but they didn't find it, and i cant update both programs because i cant get on the interent. i looked on symatec site to remove it, and i could not find the program folder for it, nor the registry information. i need help, how can i remove it?
when i try to get on the interent it says on the address bar www.search.dr.shopnav.com/searchcat.jsp......

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