TVs & Home Theaters forum

Question

Help with Samsung HDTV parts

by Confusion55 / December 10, 2011 1:40 PM PST

I purchased a Samsung DLP rear projection TV (Model HLP 4674WX/XAA) about 5 yrs ago. I recently received an HDMI error message and was unable to display video. A technician told me I needed a new PCB digital board, and when I tried to order the part from Samsung they told me it is no longer available, and they can't tell me when or if it will ever be available.

Has anyone else had this kind of problem with parts going obsolete and out of production this fast? I realize this TV is old by HD technology standards, but come on. A TV that can't be repaired after just 5 years is ridiculous. Any ideas on a way around this? If this is standard operating procedure for this company, it would make me reluctant to buy even a brand new HDTV from them again.

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All Answers

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Answer
Only a few sources.
by R. Proffitt Forum moderator / December 11, 2011 12:02 AM PST

www.samsungparts.com then we're off to ebay and such places. And yes, all the makers are doing this. I was wondering how long it was going to take till consumers started to have this issue.
Bob

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thanks
by Confusion55 / December 11, 2011 9:45 AM PST
In reply to: Only a few sources.

Thanks for the guidance. I still find this unbelievable. I can't believe these manufacturers can get away with this. These TVs are way too costly for engineered obsolescence in just 5-6 yrs. Man, back in the cathode ray tube days, TVs lasted forever. I think there should be more accountability on their part.

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Wait a second.
by R. Proffitt Forum moderator / December 11, 2011 11:47 AM PST
In reply to: thanks

Did you live through the first color TV rollout? I know I'm dating myself but it happened then, and consumers make a ruckus. Eventually longer warranties and here we are again. Short 1 year warranties.
Bob

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