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Question

Help with missing registry keys

by Jan 7, 2012 8:40AM PST

I recently upgraded a windows machine which was running XP to Windows 7.
When I tried to install the software for an HP scanner, I received the error message: Missing registry keys. slbcsp.dll, sccbase.dll, gpkcsp.dll & Enum.
I have seen several posts with suggestions on how to fix all this manually. Does anyone know of a source for a package which will fix all these issues? I ask because I am not at all comfortable trying to do it manually myself.
Thanks.

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2 Posts
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Answer
First things first
by Jan 7, 2012 10:48AM PST

First things first. Are these the latest drivers for the printer, direct from HP's website, and do they explicitly state that they are for use with Windows 7?

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Registry keys
by dhwerner Jan 7, 2012 11:09AM PST

I was directed to download this software by Customer Support at HP. They walked me through how to use their MS Vista version via a Compatibility Workaround to load the package. When I did that, I got the prompts about the missing Registry Keys.

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