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Help with Malwarebytes download.....

by piscesscrubtec / October 13, 2009 8:09 PM PDT

I am new to computers but usually can be talked through many processes.
Two days ago my computer started greeting me on the main screen with a pop up flashing 6-8 times..sysytem.pump.32.
Once I would close it out, then thie Windows Police Pro would come on and I would try to close it out and it just kept flashing different windows up..saying I had 7 virus on my computer, to either check a box sayingn to ignore or fix it now by purchasing their software for 49.95 which if I had the spare money I would have to get it off the screen. it now blocks me from most things I do on pogo,installation or burning cd's,and signing on is next to impossible now. I have to bypass aol because it says that aol is infected..and ect..
I have avast virus protection and showed no viruses then the last scan the alarm would go off and I would click the "move to chest" box they suggested. Still this windows police pro keeps blocking me everywhere now. I cannot even get internet explorer, and many other sites. I cannot go into the add and remove hardware or anything on the control panel. I called a tec specialist locally who told me this has been a problem the last two months for many people and that I needed to download Malwarebytes,,it won't let me. I click run and then it pops up that itsnot a win3appliation.
Now What?

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Re: malwarebytes
by Kees Bakker / October 13, 2009 8:20 PM PDT

Try: download on another PC, rename the setup.exe, install, rename the executable, run. If something doesn't work in normal mode, try Safe Mode.

Success not guaranteed, but worth a try.

Kees

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Help installing malware bytes download..another question.
by piscesscrubtec / October 13, 2009 8:54 PM PDT

Being new to computers, this reply sounded good but when I down load from another pc, do I do this on a flashdrive and bring to mine to install? or can I download it on theirs , rename it and send it as attachment to my email tobe downloaded underanother name?
Also what is safe mode?

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Re: copying malwarebytes
by Kees Bakker / October 13, 2009 9:12 PM PDT

You can transfer a downloaded program to your PC anyway you like: USB-stick, mail, website, removable hard disk, diskette (if it's not too big), burn to CD, burn to DVD. Your choice, depending on what's available.

How to boot in Safe Mode: http://www.computerhope.com/issues/chsafe.htm

Hope this helps.

Kees

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