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General discussion

Help with HP Photosmart 7960 problem

Dec 23, 2004 8:44PM PST

Hi All..

I am a new member!My new HP 7960 printer, upon booting up computer printer starts spewing out paper as fast as you can catch it, even out of tray onto floor a few feet! Printed at top of each page is USBC RUT. The printer was first running thru a Hub, so I disconnected and ran directly into computer and still the same problem. I have read manual from front to back, and am finding nothing relateing to this problem. If I disconnect printer power before booting the computer, and then connect power to printer, the problem does not occur and printer works fine.

Computer is Dell laptop,Dimension 3200,P-4,1.8 gig,WinXP home,etc.

Any Help would be greatly appreciated!

Thanks

Swaneyjoe

Discussion is locked

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usbc rut
Feb 14, 2005 9:19AM PST

i have the same problem. how did you go.

something to do with the USB ports? i have sent an email to HP. no response yet.

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Here's the solution...
Mar 2, 2005 1:26AM PST
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Questions
Mar 2, 2005 1:44AM PST

Before you replaced your printer with your new HP photosmart printer were you having problems printing on the old one? It might be that your print spool if full of old projects that are now getting through. Check to see if you are getting the print manager icon in your toolbar. If so then this is probably your problem. If not then I'd try hooking the printer up to a different machine to rule out a faulty printer. If the problem doesn't occur on another machine then you are having some sort of issue with your computers USB. Does your computer support USB 2.0?

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Solution from HP
Mar 3, 2005 1:10AM PST
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it worked
Sep 4, 2006 6:06AM PDT

i just wanted to leave a message confirming that the instructions on this page worked for me.... it seems as though it is not just Dell computers that this happens to, as i have an Emachine. and not all BIOS configurations are the same, so the instructions on hp's website might confuse you. basically, all you have to do is enter BIOS (press F2 when you boot up)... then navigate to usb devices(or whatever it is in your bios), then disable the option where it says boot from usb(or whatever it may say in your bios). now, when you boot up your computer, you wont be ruining more (very expensive) photo paper. hope this helps!