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Question

Help with error code 1402...

by Aug 22, 2011 2:34AM PDT

Hello,
I'm trying to install microsoft office word on my Dell XP Pro-IE7

All I get is this error code 1402
Couldnot open key;
H-key_local_machine\software\microsoft\windows\
currentversion\runoptionalcomponents\msfs

Verify that you have sufficeint access to that key,
or contact your support personnel.

Can anyone help me with this please?

Thank-You,
John-God

Discussion is locked

17 Posts
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Answer
Try This..
by Forum moderator Aug 22, 2011 3:49AM PDT

This error occurs if you don't have write access to the registry key you've mentioned. And I'm guessing that you incorrectly typed the registry key in question.. Should it instead be?: H-key_local_machine\software\microsoft\windows\currentversion\run\optionalcomponents\msfs (notice the backslash after the word "run"..) Either way, I've given you the basic instructions below to fix the permissions on the registry key mentioned. Apply them to the appropriate key if I've made an assumption that is incorrect.. If there are any keys that are incorrectly listed, then please let us know..

And be sure to create a backup of the registry before making any edits.


Follow these steps to resolve the problem:

Click Start, Run and type regedit.exe
Navigate to the following branch and click once on "Run" to highlight it.:

Hkey_Local_Machine\Software\Microsoft\Windows\Current Version\Run

On the Edit menu, click Permissions.
Select your user account from the list, and ensure that Full Control permissions is set to Allow.
Select Administrators group from the list, and give them Full Control permissions.
Click the Advanced button
Select Replace permission entries on all child objects with entries shown here that apply to child objects.
Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here
Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.

IF there is also a registry key or value "\optionalcomponents\msfs" at the location above, then perform the same steps above on each of these keys as well.

Exit the Registry editor.

Hope this helps.

Grif

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Help with error code 1402..
by john-god Aug 23, 2011 5:15AM PDT

Hello Again,

I only got to regedit.exe

But I couldn't find run to highlight it .

Registry Editor came up, at top was My Computer.

Their were 5 Hkey_folders under computer.

But didn't see run.

You were right, their is a backslash after the word run, my mistake.

Thank-You,
John-God

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Clearly, You Aren't Familiar With The Registry Editor
by Grif Thomas Forum moderator Aug 23, 2011 5:51AM PDT

I'll suggest you enable the help of someone there who is familiar with making backups of the registry and who knows how to drill down through the various registry keys from Hkey_Local_Machine to Software to Microsoft, etc.

Making a mistake in the registry could cause real problems.

Hope this helps.

Grif

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Answer
Tell more.
by Forum moderator Aug 23, 2011 5:54AM PDT

While we can go over how Microsoft needs to do better I found that the pre-installed Office can cause no end of trouble like this.

But before we can talk about that, you would have to reveal if this account is Admin capable. No it does not matter this is the only user. The concept of the only user vanished in 1995 so let's move to the next issue.

What Office is this? Some like 2000 or older are going to be experts only installs. Let's just say that if folk can't install it, they can't install those old things.
Bob

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: Help with error code 1402... by john-god
by john-god Aug 23, 2011 6:58AM PDT

Microsoft Word 2000.
I know its a very old version, but that's all I have.
I have it on my other PC which also is a Windows XP Pro.

Trying to install it on my wife's PC.

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That explained it.
by r. proffitt Forum moderator Aug 23, 2011 7:00AM PDT

You can research "How to install Word 2000 in Windows 7" but I found it painful and the end result was not all features worked.
Bob

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My bad.
by r. proffitt Forum moderator Aug 23, 2011 8:16AM PDT

I know OFFICE 2000 does install fine in an uncorrupted stock XP machine.

It makes one wonder what happened to this OS since it worked proper. The story above only points to the error but maybe there is a reason for this error beyond the registry permissions?

Here's a few I've run into. 1. Norton is protecting the registry. 2. Teatimer is protecting the registry.

In other words, something is protecting the registry.

TRY THIS. Create a NEW USER with Admin capabilities and install Office 2000 on that.
Bob

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: Help with error code 1402... by john-god
by john-god Aug 23, 2011 8:48AM PDT

You were right I did research, and it didn't seem to be a good fit or easy to do.

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Re: Word 2000 on Windows 7
by Kees_B Forum moderator Aug 23, 2011 7:08AM PDT

Consider installing OpenOffice. It's free, and it should install in XP without any troubles.

Kees

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: Help with error code 1402... by john-god -
by john-god Aug 23, 2011 8:59AM PDT

You were right, I researched it and it didn'.t seem easy or to be a good fit.

I did install OpenOffice on my XP, but with the error code 1402,
it wouldn't let me print. All I got were blank pages. The Error Code 1402 didn't
show up on the screen, but I couldn't print either.

Johngod

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: Help with error code 1402... by john-god -
by john-god Aug 23, 2011 9:11AM PDT

Is office 2000 the same as Microsoft Word 2000?

Because I have Microsoft Works Suite 2000 and Microsoft Word 2000
is on Disc. #1 of 8 Disc., but I only need Word so I can print.

johngod

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Re: Office and Word
by Kees_B Forum moderator Aug 24, 2011 6:59AM PDT

Office is a socalled "suite", a set of related program. Word is one of them. Others are Excel, Powerpoint, Access, Outlook.

These programs can be bought separately also. In some versions of Works, MS Word is added.

Kees

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Answer
Here's a STEP BY STEP with PICTURES!
by Forum moderator Aug 23, 2011 9:27AM PDT
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Help with error code 1402... by john-god
by john-god Aug 25, 2011 10:06AM PDT

Thanks but i think its time to give on this error code 1402.
I'm going to try to restore or reinstall the windows xp disc.
Hope I don't get in more hot water.

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Small world. Installing XP today and
by r. proffitt Forum moderator Aug 25, 2011 10:43AM PDT

Installing for a buddy and when it came time for Windows Updates it looks like over 100 patches.

This may take a while.
Bob

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Help with error code 1402... by john-god
by john-god Aug 26, 2011 9:33AM PDT

I was thinking about that before. I have service pack 3 and like you said all the updates.
I did a repair install last night to no avail.
I think I 'm going to try and run it again if I can remember how and all your advice you have giving me.
I really do want to thank-you for all your trouble and work you helped me with.
John-God

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Help with error code 1402... by john-god
by john-god Aug 28, 2011 6:24AM PDT

Going to try and back track and see if I can redo
some of your suggestions you helped me with.

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