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Question

Help with Connecting Ethernet Ports

Apr 28, 2018 4:19PM PDT

Hi guys! I'm having trouble getting the ports in our house to work.
So basically we have this interface lookin thing in our house, looks like this
https://i.imgur.com/oD7fQ3P.jpg

The yellow ethernet port is supposed to connect all of the chords to one port in the router, therefore connecting the entire house with only one port taken up on the router. Thing is, it doesn't work. The power is on and everything, but it doesnt work.

So I tried to plug the individual cords into the router
https://i.imgur.com/bRgZkBM.jpg

No lights, no connection, nothing. I tried connecting my PC to one of the ports in my bedroom (all of the bedroom cords are connected to the router, so at least one of them should have been the correct wire for my bedroom) and lo and behold no connection.

I tried switching my router out to one of my older ones too, but same issue. Can anyone help me?

Discussion is locked

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Clarification Request
By any chance is this house new to you?
Apr 30, 2018 11:43AM PDT

I hate to ask such questions but, if you're just taking possession of the house, do you know if internet service has already been set up? The reason I ask is that your images appear to be some sort of patch panel and the coding on the wires refers to patch cable wiring configuration (568B on one of them) and not what one would normally see within interior walls such as would go to the various rooms. You said you tried connecting these directly to the router's switch ports and they didn't work. If internet service hadn't been set up, this would happen but I'd suspect that, if internet service had been set up, whoever did so would have verified that all was well. You can still test the network without an internet service but it would require some manual configuration of the connected devices. But, what I see is a patch panel and those are patch cables, they'd be meant to connect to an active device such as an Ethernet switch. The LAN port of the router would connect to it also.

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Answer
So this unknown OnQ model.
Apr 28, 2018 4:28PM PDT
https://www.legrand.us/structured-wiring.aspx

I see no indication of what that product is and that YELLOW cable seems to be going to the router's WAN port. But that's not a correct setup to me. Frankly I'd forget the unknown OnQ box and put the WAN connection to your cable modem or "Internet" source. Then we can use the Ethernet ports on the router.
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clarification
Apr 28, 2018 4:33PM PDT

Sorry, there are two yellow ethernet cords i didnt clarify that lol.

Right now there's a one yellow ethernet cord from the routers WAN to the modem, and one yellow ethernet cord connected from that box thingy to a LAN port on the router

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The unknown here is the box thingy.
Apr 28, 2018 5:32PM PDT

Since we don't know what it does, I'd just connect a switched hub to the router's LAN port if I need more ports. Then the cables from the rooms go the new switched hub ports.

If you want to use the Onq product, you and I would need the manual.

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problem with that
Apr 28, 2018 10:27PM PDT

thing is, the cables themselves dont seem to work. Like i said, I connected my pc to a port in one of the bedrooms, then connected all the cables labeled bedroom x-x to all the lan ports in the router

is there a way to test to see if the cables themselves arent working?

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Yes.
Apr 29, 2018 7:52AM PDT

You take a 50 or 100 foot pre-made Ethernet cable and as a test run it from the router to the device. if that works and the in wall fails, then you have a wiring issue besides the ONQ unknown what model it is issue.

How to wire RJ45 jacks is just a google away so you have that information available.