Forgot it was Chinese New Year. They apologized for the late response. Now to see if they can actually fix it...
(Just didn't want to unduly hurt their reputation.)
Hope it's okay to post this here. I need help not so much with the device as the place I got it from. And since I heard about Chinavasion from Cnet, I figured this was probably the best place to turn to for advice.
A while back I got one of these nifty video watches. I've been pretty happy with it, a few little bumps and drawbacks aside.
Recently, however, the neat little miniature USB cable that tucks into the watchband stopped working. I emailed Chinavasion for a warranty replacement, specifying precisely what I needed. I was assured that I could get it, but it was suggested to me that I order something else since the cable was "fragile" and they didn't want to send it by itself. Not to mention that since I'd be paying international shipping anyway, I might as well get something more out of it.
So I browsed and I found something neat and useful and relatively cheap. (These binoculars, if you're curious.)
I also asked if I could get a spare cable to have on hand so that if the replacement broke, I wouldn't have to go through all this again. I was told I could get one for an extra $3, which I happily paid.
The discussion took place over several rounds of email, and I was very careful each time to specify that I needed the little cable that goes in the watchband. That little cable is very useful. If you're on the go and you happen to need to transfer files or find an opportunity to recharge the battery (which only lasts about 10 hours), it's right there. Much better than going around everywhere with a yard-long USB cable in your pocket.
Well... the package arrived and guess what? There were two cables in there, but they were the yard-long ones. I wrote Chinavasion, explaining the problem, and they told me that those cables are compatible with the watch and that was that. I wrote back, pointing out that it's not the cable I needed, that the cable I needed is part of the watch and is covered under warranty, that I'd specified and paid for the little one, was assured that I could get it and would be getting it, and I don't consider the problem resolved. I haven't heard from them since.
I'm not sure what I can do about it. Whom I can appeal to or... what.