Computer Help forum


Help with bringing back a Dell desktop

by oilers1972 / May 19, 2012 11:37 AM PDT

I have owned a Dell XPS DXP051 model desktop since 2006. About a year ago it shut off all of my programs, and all of my saved photos, music, etc. vanished. It would no longer let me go online either. Just today I discovered that by logging on as "Administrator," it would let me go online in Safe Mode.

Now I want to know if there's a way I can retrieve all of my lost data AND restore this computer so it will once again run normally in Regular Mode. Can any of you help me with this?

Thank you in advance.

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All Answers

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Since the important data is still there
by lacsr / May 19, 2012 9:42 PM PDT
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Repair OS or driver issue
by Willy / May 20, 2012 12:41 AM PDT

it seems you have some OS issue, what that is is still unclear. It may also be a driver issue as well, because using "safe mode" is less driver dependent and allows lower driver/level of operation. What, I found to work is to use a "OS repair disc/option", which basically allows simple OS repairs to be made and more than likely become fully bootable as it should normally. Before doing any of this since you're safe mode capable, run a AV scan to be sure nothing malware is at work. Update your AV s/w as best as possible. Once all that is done, if you have access to your Dell OS disc, boot it and select repair from menu. If your Dell has a hidden restore partition find out the proper method to boot that then select repair. Repair, that's repair, if the option is present don't do a full restore/recovery which will wipe any data. If this appears, stop and try another method. You can google for so-called "d/l'able repair OS .ISO" but trust the source and then burn it once done.

Alas, if nothing seems to work, then remove the HD itself from your old PC. Mount it in a ext. USB that accepts it and access it from another PC to retrieve data. here too, it should be scanned fro malware before any retrieval. These methods are besides any Ubuntu process as explained to you already.

tada -----Willy Happy

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Even easier.
by Kees_B Forum moderator / May 20, 2012 1:42 AM PDT

If he's logged in as Administrator in Safe Mode, he can copy all he wants to any external drive or USB stick. No need to use Linux.


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Agree with Kees
by MarkFlax Forum moderator / May 20, 2012 11:13 PM PDT

unlike Vista and Win 7, any Administrator capable account in XP can see all other accounts, including My Documents, My Pictures etc, for those other accounts.

No need for anything else if you can use that Administrator account and if the Documents and Settings folders for the other accounts are still visible.

Once you have copied out all the personal files you need, just use that account to create a new User Admin capable account and start over.


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