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Question

Help with black screen on monitor

by Jun 14, 2018 3:50AM PDT

Hi all,

first of all, thank you in advance to anyone who takes the time to try and help with this problem. A few weeks ago my PC auto updated, and ever since then I've had an issue with one of my screens. I'm currently running 3 screens, two Samsung S24D330 and a Acer K242HL. The issue I'm having is that I can't get all 3 displays working similataniously anymore, all is OK on boot up, but once windows sign in screen comes up, after logging in I can only view 2 of the screens, The PC knows the screen is there as I can move a web page to that screen, although I can't actually see it, if that makes sense!

Any help would be greatly appreciated!

Discussion is locked

5 Posts
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Answer
Re: auto updated
by Forum moderator Jun 14, 2018 4:05AM PDT

What update exactly? The cumulative update of Windows 10 1709 or the upgrade to Windows 10 1803, or maybe the latest update of Windows XP (you didn't tell what OS you have).

If that update did include a driver update (a lot of people don't know they should never let Windows update drivers - for Windows 10 that's a setting or a registry patch), then do a driver rollback from Device Manager.

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Thanks
by Saber_CBM Jun 14, 2018 4:29AM PDT

Thanks for getting back to me! So, I'm not entirely sure of the update, since the issue occurred I did a fresh install of windows. I'll try a driver rollback and see how that goes.

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Re: fresh install
by Kees_B Forum moderator Jun 14, 2018 4:45AM PDT

Driver rollbacks after a fresh install doesn't make sense, because there is no old driver after a new install. Now install the right driver (the same as you had when it still worked) and all will be fine.

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Thanks...again!
by Saber_CBM Jun 14, 2018 4:53AM PDT

Ok, swerve that then. At the risk of sounding like a complete idiot, how do I install the right driver...

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Re: right driver
by Kees_B Forum moderator Jun 14, 2018 5:01AM PDT

1. Find it on the site of the manufacturer of your video card.
2. Download it.
3. Do whatever needs to be done to install it. That can vary, so you'll only know once you have it. Sometimes it's an exe, sometimes it's zip-file, sometimes a .inf file, it can be everything.

And don't forget the drivers for the other components of your PC, starting with the chipset driver from the manufacturer of the motherboard. Installing Windows is not an easy task!

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