Computer Newbies forum

General discussion

help with a virus

by jameasson / August 19, 2007 1:38 PM PDT

Hey,
When I move my mouse cursor over certain icons, my computer restarts the second the cursor is over them. Is there any way to fix this problem?

-thanks in advance
-james

Discussion is locked
You are posting a reply to: help with a virus
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: help with a virus
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Why Do You Think It's A Virus?
by Grif Thomas Forum moderator / August 19, 2007 2:20 PM PDT
In reply to: help with a virus

More information is certainly necessary. Which operating system are you using? Have you scanned with an antivirus program and if so, which virus has it indicated? Have you ever taken the cover off the computer and used compressed air to blow out all the dust and junk from inside the computer? (Pay particular attention to the fans, heatsink, processor and power supply.) And WHICH icons cause the computer to restart?

If you haven't already done so and you're using Windows 2000 or XP, then please download, install, update, then run a full system scan using the free AVG Antispyware program from the link below:

Ewido/AVG Antispyware 7.5 Tool

Hope this helps and let us know more.

Grif

Collapse -
ggfd
by jameasson / August 19, 2007 11:26 PM PDT

i scanned the files with an anti virus program and it did not fix the problem. when i select the mouse cursor over only certain pdf files, it reboots.

thanks for the fast responce, ill try the spyware program and tell u what happens Happy
-james

Collapse -
We'll Need The EXACT Name Of the Malware
by Grif Thomas Forum moderator / August 20, 2007 8:26 AM PDT
In reply to: ggfd

The more information you can give us, the better informed our answer will be.

Hope this helps.

Grif

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!