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General discussion

Help With A Compaq

Apr 3, 2005 3:40AM PDT

Okay i have a Compaq 5000 USA

the problem is is that it just keeps freezeing when working on it or doing whatever it even freezes when the computer starts. and sometimes the screen does not respond to the computer even tho i pressed the power botton.

but if u should know this

The Orginal hard drive that was inside the computer was taken out and put inside my brothers computer and it works fine. but now that i have his hard drive which was messed up thatz why we switched thinking that we could just KillDisk that Hard Drive and Install Windows ME again and it will work but it works but the thing is it freezes on its on time and when u turn it off and come back or something it will not turn on.

I already got a new fan 4 the cpu according to what PCClub telled me. but didnt help

Only have 128 SDRAM inside
Compaq Presario 5000

Can you guys please help me out
Thanx

Discussion is locked

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Questions
Apr 3, 2005 9:53AM PDT

Did you use the Compaq restore CD that came with your original setup/system in order to install Windows and other things like drivers and programs on this 'new' harddrive?

Do you have a motherboard CD with drivers for the motherboard itself and if so, did you install those drivers?

Have you been to the Compaq site to download and install all newest hardware drivers for your particular model Compaq? Although it says HP in the URL below, it is a combination site for both HP and Compaq systems since they have merged.

http://thenew.hp.com/country/us/eng/support.html

TONI

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No....
Apr 3, 2005 9:29PM PDT

How do you use that CD neway?
when booting?

No but i do have the
Presario Desktop System Recovery CD-ROM (QuickRestore)
But what i done to this new hard drive which was inside of my brothers computer which was also a compaq compaq (different models) so in other words i switched hard drives. and the problem was with his computer is that his Explorer Start Bar whould not show up but seeing that i learned how to use KillDisk Wipeing the hard drive.

Windows ME Boot
http://ampet.com/sys-tmpl/nss-folder/programupdates/bootme.exe

KillDisk
http://download2.lsoft.net/killdiskfloppysetup.exe

This is what i did.
Used "KillDisk" after that "Windows ME Boot up Floppy"
used the option CD support. then "E:Setup" the setup of windows installed and thats where i am now and i do have a sound problem now with its MotherBoard i cant hear nothing so do you have any ideas of why this computer sometimes Freezes on anytime? freeze even on start up

(But im gonna check that site out)

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Each vendor cd
Apr 3, 2005 9:40PM PDT

is set up exclusively for that particular computer system and all hardware, including the motherboard drivers......which means you can't use one from another Compaq system and expect it to load and install the correct drivers for your Compaq system.

Go to http://www.belarc.com and get a complete list of what hardware (maker and model number) is actually physically inside YOUR system. Print it out and then look specifically for those drivers. They are probably already on your Presario Recovery CD if that's the model YOU have and not your brother.

If the Presario CD you have is what actually came with YOUR Compaq, you can use it to restore your entire system back to factory condition because I don't think that the harddrive being replaced will affect it and stop it from installing everything, including the drivers for the motherboard.

Having incorrect drivers (or none installed) for your hardware will cause your system to freeze, so I am suspecting that is your problem at this point.

The Compaq site will also have your sound drivers in addition to up to date drivers for other hardware...just make sure you are looking at the correct model name and number for your computer (example Presario 800 or whatever).

The Belarc site information can either be run directly from their online site (you have to be connected to the net with the computer it will analyze) or you can download the small program (it's all free), put it on a floppy disk, and take the floppy to the computer you need the hardware information for and run it there from the floppy disk.

TONI

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iight
Apr 3, 2005 11:28PM PDT

okay so well what exactly do i need to do really?
well curently right now im useing the compaq right now
because today i KillDisked it then installed a OS called Lindows 5 then the sound was working so i KillDisked it again but this time 100% on the same 40GB HD that was from my brothers Compaq then installed Windows ME and it was runing all day and there hasnt been ne problem yet so i installed Windows XP Pro W/SP2 on and nothing has really happend yet. but the sound and everything is working again i dunno if its fixed or not but i only did one thing KillDisk and LindowsOS then Windows ME then Compaq Firmware update then Windows XP Pro SP2.

So what exactly do i do now?

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If everything is work....do nothing
Apr 3, 2005 11:46PM PDT

When you posted before, you had no sound and you had a system that was locking up.......now that you have installed WXP, and since everything is working correctly, XP evidently had good enough drivers for all of your hardware, including the motherboard, so I would leave well enough alone.

The only thing I can think of that might be at issue is that we don't know if the amount of RAM you have installed on this system is sufficient. XP is a real hog when it comes to ram and if you find you are running very slowly, think about adding ram to it....but make sure you get the correct type for your motherboard if you go that route. I normally wouldn't run XP on a system with less that 256MB personally, but I've actually had systems here from other people brought in for repairs with only half of what you have and XP runs good enough for them since they don't do much gaming or have graphics intensive programs installed.

TONI

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Iiight im back
Apr 5, 2005 12:27PM PDT

But the compaq computer is still messing up and freezeing up and the power led turned on but no screen respond so im lost and dont have a clue on what to do now please help.

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I'm assuming you are on
Apr 6, 2005 9:41AM PDT

a different computer in order to get here?

If so, does that computer have a cd-burner device and burning program installed?

If so, I suggest you go to the compaq site I gave you before, enter the model name and number of your computer and download all of the files it has available (you shouldn't have to get the bios update yet if there is one) for your motherboard, sound, and video (and LAN if you have one on your motherboard). Once you have all the drivers downloaded to one folder, burn the whole thing to a cd so you can take it to your Compaq system and starting with the motherboard drivers, install the drivers....reboot after installing each one.

TONI

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I FIXED THE SCREEN PROBLEM MYSELF!
Apr 6, 2005 9:49AM PDT

The Video Card wasnt fully in 4 some old reason and in the Power Settings it was going to turn of all hard drives off in 30 mins but we had turned it to Never and it still Freezes so what do we need to do now its running Windows ME now again

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Make sure that
Apr 7, 2005 3:19AM PDT

in your Power Settings, you have all items marked to NEVER.....monitor, harddrive, etc. where there is a dropdown box with choices. Click Apply....and OK.

Now go to RUN, type MSCONFIG, and in the Startup tab, uncheck the two Power Profile entries since you won't be needing them anymore.

Don't reboot yet when the windows asks if you want to.

Now go to Control Panel\System\Performance...click the graphics button, and move the mouse slider down a notch or two.

Now reboot....BUT as it starts to, enter your BIOS/SETUP and make sure you have the Video check to go to AGP instead of PCI (the bios normally defaults to PCI)....

also make sure that your AGP video card is supported by your bios. a 4X card won't work in a 1X board (or it's the opposite to what I said), etc....look at your motherboard manual to make sure that your board will support the card you have.

TONI

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iight TONI
Apr 7, 2005 3:20PM PDT

My brother had done the Power Settings already but nothing esle not the MSCONFIG thing just the Power Settings and thatz it.

But now the screen isnt working now yet again.

we had tryed another 128SDRAM from a HP Computer but it still didnt but it did turn on and i seen the compaq sign go up but that was it then it turned of and didnt come on again so we just put it back in the HP Computer and didnt do nothing esle and i came back on here to see what you have to say.

so what do we need to do?

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Beginning to suspect
Apr 7, 2005 9:04PM PDT

that your system is overheating and shutting itself down in order to protect the cpu......and this could be because during an installation of the new video card or installing the ram, you may have inadvertently bumped the heatsink fan power (HSF is attached to the CPU itself) and perhaps unplugged it from the motherboard or the power supply without realizing it.

Please check all connectors from the power supply as well to make sure that each end plugged into a device or the motherboard is still attached FIRMLY. And also recheck the original RAM stick by taking it out and firmly reseating it in case it had become knocked off kilter as well.

You don't mention that you are getting any warning beeps from the motherboard.....no beeps normally indicate a problem with the cpu/hsf as one long beep over and over normally would be a RAM problem....three short beeps would usually indicate a video card problem.

Unplug all USB devices from the computer as well during the boot in case one of those devices is having a problem during the boot process. Trouble shooting requires that you start with the most basic you can get down to in order to locate the problem easier and add a device after each successful boot in order to find the culprit.

TONI

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Well im not really sure
Apr 8, 2005 5:08PM PDT

these are some pictures that i taken of my FAN and CPU
http://www.haywired.com/something/Compaq/

the compaq is now with 256SDRAM and still freezes
Compaq 5004US
Windows ME
1.10 GHZ AMD Athlon
40GB Hard Drive
128 KB primary memory cache
256 KB secondary memory cache

Drives
Compaq DVD-ROM SD-612B
LITE-ON DVDRW SOHW-1613S
3.5 Floppy Drive
Main Circuit Board
Board:Compaq 0634h
Bus Clock:100 MHZ
BIOS: Compaq 786K1 03/28/02

Memory
128SDRAM
128SDRAM
None
total
256SDRAM

Display
ATI Technologies, Inc. 3D RAGE PRO AGP 2X
Compaq FS740
Multimedia
VIA AC'97 Audio Controller (WDM)

Please Help
Thank You

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Your specs
Apr 8, 2005 8:56PM PDT

the compaq is now with 256SDRAM and still freezes
Compaq 5004US
Windows ME
1.10 GHZ AMD Athlon
40GB Hard Drive
128 KB primary memory cache
256 KB secondary memory cache

Drives
Compaq DVD-ROM SD-612B
LITE-ON DVDRW SOHW-1613S
3.5 Floppy Drive
Main Circuit Board
Board:Compaq 0634h
Bus Clock:100 MHZ
BIOS: Compaq 786K1 03/28/02

Memory
128SDRAM
128SDRAM
None
total
256SDRAM

Display
ATI Technologies, Inc. 3D RAGE PRO AGP 2X
Compaq FS740
Multimedia
VIA AC'97 Audio Controller (WDM)

I copied and pasted what you gave to a new area of the thread in order to keep the thread from falling to far to the right as posts are made.

You gave pictures of your CPU and HSF, but none of them show the two assembled and attached on the board itself......Are you sure that you haven't got something crooked in the assembly that is actually causing the CPU to overheat? How about thermal paste on the CPU or did you use a thermal pad instead?

TONI

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I couldnt really do that
Apr 8, 2005 10:34PM PDT

Because you whouldnt be able to see anything clearly actually unless i take the whole system apart and thatz a lil to far (even tho i done it to about 5 other computers) but its a compaq and i already dont have tools to be puting it back together because even puting the CPU HSF on to the motherboard is hard with out a tool aint it? (because i dont take it out the motherboard) but the way its hooked up looks like this on there website.

http://www.thermaltake.com/coolers/volcano/rs/a1254.htm
under Detail Information.

try this i suppose hope they help
http://img58.exs.cx/img58/3650/picture0018pf.png
http://img58.exs.cx/img58/3237/picture0024ib.png
http://img58.exs.cx/img58/7843/picture0089cp.png

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Oh and this
Apr 8, 2005 10:49PM PDT

Is the other thing about the um gel or whatever you put on the CPU

One came with the FAN and the other from PCClub pictures of them are below

This one from PCClub (the small one)
That is the one i used on the CPU
http://www.arcticsilver.com/images_v2/as5/AS5_big_blue1.jpg


The one that came with the FAN i cant find a pic nor take one. but it's not Silver like that one its White and it says "SIL More Heat Sink Compound"
Did not use this one

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Artic silver is an electrical conductor
Apr 8, 2005 11:05PM PDT

If you put too much on and it glopped on to any contacts of the CPU, it will cause problems.

The thermal compound is put on with an extremely thin film, simply to fill in microscopic voids betweeen two very flat machined surfaces.

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Confusing the heck out of me.
Apr 8, 2005 11:23PM PDT

You say you can't separate the CPU from the HSF because you think that you need some special tool to put them back together [never heard of such, but with Compaq, who knows]. BUT, THEN you go on to say that you used Artic Siler as the thermal compound. WHICH IS IT??????? Can't put the thermal compound between the CPU and the HSF surface without separating them.

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I think that your CPU is a T-Bird or one
Apr 8, 2005 11:39PM PDT

that was made long before AMD put the heat spreader on their CPU's. Thus the CPU has no protection. It is only about one square inch, and unless one were very careful it would be difficult to not get some compound on the conductor area.

Also the actual CPU is NOT centered on the HSF surface, so, in the older versions one could actually put the HSF on 180 degrees out and not mate properly with the CPU itself. There are four round spacers on the CPU that prevent the HSF from cracking the CPU by being too tight. They would maintain a gap if the HSF were put on reversed and only touch part of the CPU.

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Video card question
Apr 9, 2005 12:48AM PDT

You have an ATI 3D RagePro card in it now from another computer.......

You had a Nvidia TNT2 adapter before that came with this particular Compaq.........

Was the original video ON-BOARD (built into the motherboard) or was it a separate card that you removed and replaced with the ATI?

If the video was ON-BOARD, you will have to disable that in the BIOS in order for the ATI video to now be used as the default device.

I am going to suggest that this is not a cpu issue at this point because as Ray pointed out, if the cpu was overheating, it would shut down the computer rather than just lock up and stay powered and burn up. You either have a video card issue or a powersupply that is not powerful enough for the system you have which includes the ATI video card.

I believe that if you have a powersupply less than 350 Watt, you have insufficient pull from it....but you might have a problem replacing that powersupply with anything other than one you get from Compaq itself. I think, if I am remembering correctly, they had issues with how and what you could do with the powersupply because it was proprietary to their systems. I may have them confused with another vendor. Ray would know for sure because he's the one who pointed it out to us members.

Tell us about your video card that I asked about while we wait for a reponse from Ray about the powersupply/Compaq.

TONI

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It was Dell that had different Power Supply
Apr 9, 2005 1:05AM PDT

wiring until recently.

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I cannot figure out where you
Apr 8, 2005 11:16PM PDT

are with your present situation by trying to follow this thread. Can you summarize what the present situation is, please??

Also re freezing, why so sure that it is hardware and not malware et al.

Freezing would be more likely a power supply problem, while shutting down more likely a CPU overheat. Have you added any hardware since the computer was first bought??? That video card sounds fairly modern, and may be taxing your power supply.

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Oh
Apr 8, 2005 11:30PM PDT

Well the start with
The Video card was from this computer i am useing now but the one that came with the compaq was a
NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation) [Display adapter]

My Problem now is to stop the freezeing the screen problem i had was because the Video Card was not all the way pluged in (it was looking very close it was so off by like a lil bit)

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Yea, the AGP socket is known to
Apr 8, 2005 11:41PM PDT

be a little difficult to get the cards fully engaged. Can take quitew a push.

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I have email enabled in my profile
Apr 8, 2005 11:56PM PDT

you do not. However, I would prefer to keep the posting in this thread. I am an email and telephone friend with Toni H., she is one smart cookie. Possibly between us, and any other CNET member, we can solve the problem.

I think that you have done a number of different things while working on the Compaq, and it is not that eay for us to follow the events and fully understand where you are at at each point.

If hardware is to be considered, Memory, and Power Supply can be causes of freezing problems.

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At this pornt...
Apr 9, 2005 12:23AM PDT

You could have the typical failed computer (given these parts.) One issue the home computer repair always has is "what part is it?" Since there are no diagnostics you have to decide what is likely and if you are willing to take the risk.

Since it is that CPU, I'd find a new CPU and fresh heat sink paste and try one last time before moving to another machine.

Bob

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RE:
Apr 9, 2005 3:50AM PDT

"One issue the home computer repair always has is "what part is it?" Since there are no diagnostics you have to decide what is likely and if you are willing to take the risk." Yep, totally agree. I was never able to determine where your problem was coming from, and when i asked you whether you did something, you said you already did it, but if you did do it, i don't think you would be in this predicament would you. Also, at first you never mentioned you had a new vid card, when i first talked to you, and only fould out the 2nd time. So get your story straight before you ask for help, or a diagnosis gets very hard and confusing.
Roger

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I tend to agree with you, but two things.
Apr 9, 2005 6:48AM PDT

First you replied to Robert Proffitt, NOT to the dragon. Second, I see no prior post by you in this thread.

I do know that he has this writer confused.

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THis Topic
Apr 9, 2005 8:03AM PDT

was in multiple threads. THis guy is really confusing.
Roger

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He sure is. LOL..Tough to work
Apr 9, 2005 8:33AM PDT

with someone that keeps changing things while someone is trying to help him.

Sorry, I didn't notice him in another forum.

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Compaq still freezeing
Apr 11, 2005 4:07PM PDT

I have put another 128(256SDRAM) inside changed the Power Supply and even tryed a different hard drive and still freezeing. I have ordered this CD from Compaq/HP which was $10.00 and the Recover CD (already have) but it was nothing 4 it so i got both.until i see if that will fix it. i have all the drivers (according to the Device Manager). Have scaned the compaq for any MelWare(Viruses,Spyware,Adware,ETC).

and this is the compaq's
Computer Profile Summary from Belarc

Operating System
Windows XP Professional Service Pack 2 (build 2600)

Processor a
1.10 gigahertz AMD Athlon
128 kilobyte primary memory cache
256 kilobyte secondary memory cache
Drives
40.01 Gigabytes Usable Hard Drive Capacity
COMPAQ DVD-ROM SD-612B [CD-ROM drive]
LITE-ON DVDRW SOHW-1613S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD400EB-00CPF0 [Hard drive] (40.02 GB) -- drive 0, s/n ********, rev 06.04G06, SMART Status: Healthy

System Model
Compaq Compaq PC

Main Circuit Board
Board: Compaq 06E4h
Bus Clock: 100 megahertz
BIOS: Compaq 786K1 03/28/2002

Memory Modules
256 SDRAM

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller
Bus Adapters
VIA Rev 5 or later USB Universal Host Controller
VIA Rev 5 or later USB Universal Host Controller
Communications
PCTEL Platinum V.90 Modem
SMC EZ Card 10/100 PCI (SMC1211TX)
Network Card MAC Address: ***********
Network IP Address: *******

Display
ATI Technologies, Inc. 3D RAGE PRO AGP 2X [Display adapter]
Compaq FS740 [Monitor] (16.3"vis, December 2000)

Multimedia
VIA AC'97 Audio Controller (WDM)
Other Devices
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant device
HID-compliant device
HID-compliant device
HID-compliant device
HID-compliant device
HID-compliant device
USB Human Interface Device
USB Human Interface Device
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub
USB Root Hub

Please Help Me!