AHA i GOT IN. I found that AVG's paying plant worked the best, plus I ran quick restore on my computer, after emptying cache, history, cookies, and the lot of other temporary items. Things work better when your machine has been streamlined. Then, between downloading and opening your information turn your machine off completely and turn it back on again. Quite often that will jump start a program to run on its' own, and if it doesn't, you can just go to "Computer" in the hierarchy of your machine, then to Downloads, which could either be in "C" or your machine's name, or even under YOUR name. Then go find the things you just downloaded. the easiest way is to find them by date. Click on them to open and install, agree to the box that asks you if you'll let it make changes on your machine, and you should get it going then. When you are done, it will ask you to do another restart, but you can actually finish several downloads before you do the restart. The key is to clean up your computer FIRST.