Make, MODEL of said laptop and if the YEARLY cleaning is happening.
Example at http://reviews.cnet.com/4520-3121_7-6679060-1.html then click on the clean up your laptop link.
Why? The shutdown you noted is typical when the vents and such have never been cleaned.
A co-worker of mine brought his HP notebook in to me to have a look at it. He said that when he tried to un-install AOL from his computer, that it shut off on him. When he tried to re-boot, he used a recovery point from a month ago because that's when his computer was running normally. Once he did the recovery, a window popped up stating that there was an error with Windows Explorer and that it would need to shut off. He is a 65-year old man and he only uses the computer for our work. His laptop is extremely important to the work he does.
I inserted the setup disk into the drive and prompted to load the CD. It ran through the entire Windows XP Setup Disk and still wont work. We keep getting the same error message and I don't know what else I should try. He wants to get in there to be able to backup his information on some flash drives.
Please advise as to what to do next. Thank you so much in advance.