Question

HELP!! WD 1 TB External Hard drive Issue

Feb 1, 2018 3:30AM PST

EQPT:
1TB WD My Passport Ultra External hard drive, about 3 years old, well used.

PROBLEM:
It was working fine till Jan 18, 2018 evening, then all of a sudden it stopped showing up on my laptops.

- shows in Device and printers only

The hardrive is not dead (per my understanding) as the it light on, the drive vibrates/ starts up as normal. Also, 1 or 2 times makes clicking sound, but that not frequent, so I am hoping its not clicking sound of death.

SOLUTIONS TRIED:
- New cable - For once it showed up on MY PC, but didn't show and storage details and didn't open either
- Different laptops Windows OS - SAME THING

I am not a techy person, just a normal user and have never faced such issues with any of my external hard drives, thus very scared
Showed it to computer shop and the guy said that they CAN'T take this model out of the casing and stick it in a HD dock because of parts soldered to it, and suggested to send to recovery lab, and the charges are really expensive.

I have nearly 1GB of data I DESPERATELY need back, I can't afford to lose it.

PLEASE HELP!!

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Answer
Re: external hard drive
Feb 1, 2018 9:00AM PST

If you don't have a backup of that 1 GB of data, I'm afraid you have to choose between losing the data or losing the money to recover it (that's not really losing money, it's using money!).
That's why some people take care to always have a backup (preferably 2 backups) of all their data, or at least the data they can't afford to lose.

A variant of Murphy's law: "If you have more than 1 drive, your most valuable data is on the drive that breaks".

Post was last edited on February 1, 2018 9:01 AM PST

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Answer
Since it shows in devices.
Feb 1, 2018 9:22AM PST

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