Windows 10 forum


HELP!! WD 1 TB External Hard drive Issue

1TB WD My Passport Ultra External hard drive, about 3 years old, well used.

It was working fine till Jan 18, 2018 evening, then all of a sudden it stopped showing up on my laptops.

- shows in Device and printers only

The hardrive is not dead (per my understanding) as the it light on, the drive vibrates/ starts up as normal. Also, 1 or 2 times makes clicking sound, but that not frequent, so I am hoping its not clicking sound of death.

- New cable - For once it showed up on MY PC, but didn't show and storage details and didn't open either
- Different laptops Windows OS - SAME THING

I am not a techy person, just a normal user and have never faced such issues with any of my external hard drives, thus very scared
Showed it to computer shop and the guy said that they CAN'T take this model out of the casing and stick it in a HD dock because of parts soldered to it, and suggested to send to recovery lab, and the charges are really expensive.

I have nearly 1GB of data I DESPERATELY need back, I can't afford to lose it.


Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: HELP!! WD 1 TB External Hard drive Issue
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HELP!! WD 1 TB External Hard drive Issue
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: external hard drive

In reply to: HELP!! WD 1 TB External Hard drive Issue

If you don't have a backup of that 1 GB of data, I'm afraid you have to choose between losing the data or losing the money to recover it (that's not really losing money, it's using money!).
That's why some people take care to always have a backup (preferably 2 backups) of all their data, or at least the data they can't afford to lose.

A variant of Murphy's law: "If you have more than 1 drive, your most valuable data is on the drive that breaks".

Post was last edited on February 1, 2018 9:01 AM PST

Collapse -
Since it shows in devices.

In reply to: HELP!! WD 1 TB External Hard drive Issue

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.