Avast & AVG forum

General discussion

help w dl avg free 2011

by kerikobe / November 11, 2010 12:45 PM PST

i clicked on download and it went to the dl wizard and then a page popped up and it said please specify proxy settings.
port: next to port it had 80 already there.
then it had a box that u could check or uncheck(it was unchecked) it said= use proxy authentication.
then it said select authentication, username, password. ive never had this come up when ive downloaded something. so im clueless what this is and where i find the info to put in or should i put the info in. does anyone know what this is, what it means, how to get the proxy settings and any advice? please help!! thanks so much...(i have a compaq presario cq62 if that matters) again thnx

Discussion is locked
You are posting a reply to: help w dl avg free 2011
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: help w dl avg free 2011
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: help w dl avg free 2011
by Ondrej_AVG / November 11, 2010 3:33 PM PST

Hello kerikobe,

mentioned window is displayed, if AVG Download Manager has issues with downloading main AVG components for installation, or the button is miss-clicked.

Please check the situation with full AVG installation file from this website - use second or third link according to used type of operating system.

Thank you

Collapse -
by kerikobe / November 13, 2010 9:36 AM PST

how do i know which one to choose from? 64 bit or 32 bit? u can call me 615-830-8898 thanks

Collapse -
by Dusan_AVG / November 14, 2010 12:30 AM PST
In reply to: hey


Press Start - Run - type in "msinfo32".
System information will be displayed, next to System type will be either x64 based system or x86.

x86 = 32 bit system.


Collapse -
by kerikobe / November 14, 2010 5:15 AM PST
In reply to: Msinfo

mine is 64. i am going to start downloading n see whta hppens.. thanks~ ill let u kno if it works..

Collapse -
this is frustrating
by kerikobe / November 14, 2010 5:30 AM PST
In reply to: Msinfo

now i dl the 3rd one. n it says im not fully protected bc of the update.

update failed bc connection with update server has failed. can you tell me what i need to do now? thanks

Collapse -
Re: this is frustrating
by Ondrej_AVG / November 14, 2010 3:44 PM PST
In reply to: this is frustrating

Hello kerikobe,

Is the computer connected to Internet and are all AVG processes fully trusted (allowed) in used firewall application? See this FAQ.

If the unpleasant situation still persists, please upload AVG update logs*:

Windows XP
C:\Documents and Settings\All Users\Application Data\AVG10\Log\avgupd.log
C:\Documents and Settings\All Users\Application Data\AVG10\Log\avgupdm.log

Windows Vista/Seven

- to favorite online storage and provide us with the link to them.

Thank you

* Some folders could be hidden by default Windows settings. To view hidden files and folders:
1. On the taskbar, click Start -> (Settings) -> Control Panel -> (Appearance and Personalization) -> Folder options.
2. Click the View tab.
3. Click ?Show hidden files and folders? (the name may vary depending on the operating system).
4. Click OK.

Collapse -
by kerikobe / November 18, 2010 2:04 PM PST

i dont know how to do any of this. i will give you remote access to my computer if you will fix it, my windows firewall was off but it was checked that avg was allowed. i just turned firewall on. how do i upload the program data thing that you said to do. i dont know how to do stuff like this, i really appreciate your help and patience.


Collapse -
Re: ok
by Ondrej_AVG / November 18, 2010 3:27 PM PST
In reply to: ok

Hello Keri,

I regret to inform you that remote access help is not provided to AVG Free users.

You will be soon contacted on provided email address by AVG technical support for more information.

Thank you

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.