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Help - unable to download

Hi,
I've been trying to download from CNET website but it has been impossible.
I select the application that I want to download, it says your download will begin in a moment.
Then it opens a page that says - "Next, keep ............Package and all your software up-to-date with TechTracker, a free app from CNET."
It then gives me the option of downloading Tech Tracker. I don't want to download tech tracker. If I don't get tech tracker, does it mean that I can not download anything else? It does not lead me to where i can download. It ends, there.
I went to your download center to see if i could get some tips but the tips didnt help.
Pls help,
Eric

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Collapse -
TechTracker is not required...

In reply to: Help - unable to download

In short, that page is displayed after clicking to download any program from CNET, recommending other software you may be interested in. However, a download prompt from your browser should be simultaneously displayed unless:

1.) Your browser is set to download files without a confirmation prompt. (Check your default download directory.)

2.) The browser is malfunctioning and not properly recognizing download prompts. (Try another browser.)

3.) A security or parental control setting on your computer is blocking the download site, which is generally software-files-l.cnet.com. (Check your security software's settings, browser settings, HOSTS file, etc.)

Everything is working as expected here, so the key is to determine what aspect of your configuration is not handling the download as anticipated. That is something we can assist with, once you provide the relevant information about your computer.

Let us know.
John

Collapse -
pop-up blocker?

In reply to: TechTracker is not required...

Hi ever-king,

In addition to John's suggestions, sometimes the browser's pop-up blocker prevents the download from initiating. Because the page refreshes, it's not always obvious that the block is happening (look for a horizontal bar near the top of your browser that says something like "popup blocked").

This happens most in Internet Explorer, but I've seen it in Firefox as well.

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