Resolved Question

Help! Started Recieving Voicemails In Email?

Feb 13, 2020 4:31PM PST

Hey guys! So I was not sure where the best place to post this question to on the forms, and if admins believe there's a better spot to ask this question would you be able to move it over for me? Thanks!

Anyways, here is my actual situation and question. I am tracking a FedEx package that is set to arrive tomorrow. For some reason I recieved a few voice messages containing shipping information/updates in my email, and I never recieved the voice messages on my actual phone. I currently am using an unlocked Samsung Galaxy S10+ on AT&T's network. Quite randomly I seem to be getting voice messages not on my phone, but in my email from "YouMail"? I may have downloaded this YouMail application in the past but the application is currently not even installed on my phone, and I haven't changed any of my settings recently that would have changed how I recieve voice messages on my phone. I just want to make sure my voicemails go through my voicemail app and not this YouMail app that I don't have installed! If anyone has insight into this and the YouMail app, and how I can get rid of it, I would be eternally grateful!! Cheers!

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Best Answer

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Well, YouMail is an AT&T thing.
Feb 13, 2020 5:10PM PST
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Voicemail issue
Feb 13, 2020 5:27PM PST

Hey thanks for that link you sent! I followed the directions to completely delete and remove my account and turned off the voice message forwarding service. I'm not sure if it worked, I'll have to wait and see, but this is the most promising development I've found to date! Again thanks!!

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Feb 13, 2020 5:12PM PST

Make sure the sender of these voicemails isn't a scam. Did the sender leave a phone number?

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Voicemail issue
Feb 13, 2020 5:18PM PST

I did contact FedEx and they said they did leave a message regarding my delivery. I had YouMail app at one point because I was getting way to many span and robo calls, but I found a better app and uninstalled the YouMail app off my phone 2 or 3 weeks ago! I wonder if I have to maybe redownload the app then unninstall it again or something?

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Contact AT&T?
Feb 13, 2020 5:27PM PST

Have you tried asking them about this issue?

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