TVs & Home Theaters forum

Question

Help showing info QLED

by Daneldanel / February 3, 2018 8:54 AM PST

Hi, I need help with my TV, I'm trying to see the information of the source that is playing, like HDR,Frames, resolution etc... With my last TV it was very easy, only press the "info" button or the one in the center on the controller and all the info popped upside , but in this new TV, the "one control" is paired automatically with the Xbox One X , so the buttons on the controll are only for the Xbox, the only way I found to show resolution is turning off/on the TV

Sorry for my English

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Clarification Request
What make, model, year TV?
by R. Proffitt Forum moderator / February 3, 2018 8:56 AM PST
In reply to: Help showing info QLED

Not all TVs do this. There are some video inspector boxes but no one I know buys such because the cost is in the thousands today.

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Sorry
by Daneldanel / February 3, 2018 9:16 AM PST

Samsung QLED Q7C 2017, I was think all QLED had the same functionality respecting on that. And for that reason didn't write the model

Very thanks for your answer!

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That's the series, not the full model number.
by R. Proffitt Forum moderator / February 3, 2018 9:43 AM PST
In reply to: Sorry

I can't check each model's manual so take a moment to find the full model number and I'll see if the feature is in the manual. Remember this feature is not always in all models.

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The exact model
by Daneldanel / February 3, 2018 10:17 AM PST

Model : QN55Q7CAMF
Model Code: QN55Q7CAMFXZX
Type No. : QN55Q7CAM

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I used this Samsung link.
by R. Proffitt Forum moderator / February 3, 2018 10:29 AM PST
In reply to: The exact model
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Must have it
by Daneldanel / February 3, 2018 11:24 AM PST

Because in cable source or other one, when you push the button in the middle of the control it appears the info of the source, and when you let pushed the button it appears a more detailed info... It just I can't do that in the Xbox source because like a say, the controll is paired for the use of the Xbox and don't let me use the button for seeing the info, only work like an "enter" button.

And I live in Mexico, so, the last letters in the model code of the TV is the manufacturer for here, I guess.. But is exactly the same model that you show

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AHA
by R. Proffitt Forum moderator / February 3, 2018 12:03 PM PST
In reply to: Must have it

So it's the remote control that won't let you do this. Seems like Samsung will have to fix that OR you get another remote control for this purpose.

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Thanks
by Daneldanel / February 4, 2018 9:28 AM PST
In reply to: AHA

Thanks for your time spend trying to help me! Take care

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