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HELP! Samsung Plasma 50" showing Color Spots

by SpottySamsung / February 6, 2010 11:28 AM PST

I got a Samsung Plasma 50" last fall, and this week it has began showing hundreds of tiny, faint color spots all over the screen. The spots are mostly in waves of yellow and purple, and most visable on a white background. I have seen the spots with both digital cable input and with the BluRay player. They vary considerably, and as mentioned are most noticeable when viewing a scene with a lot of white (outdoors, in the snow, etc).

Is this image retention/burn in? It seems less steady and specific for that to be the issue.

How can I resolve this? Any help much appreciated.

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HELP! Samsung Plasma 50" showing Color Spots
by Samsung_HD_Tech Samsung staff / February 6, 2010 2:54 PM PST

SpottySamsung,

I'm sorry to hear that you're having this issue.

Without this being a diagnosis, I might suggest that if the spots are appearing on the screen (like in a static form), that this is probably a hardward (board) issue rather than the panel itself. I can't say without looking at it, but this does not sound like image retention, but that doesn't mean that it doesn't exist on your panel - but it wouldn't cause this symptom. I would recommend having your unit inspected to determine what the cause is.

--HDTech

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Getting worse...
by SpottySamsung / February 7, 2010 9:31 AM PST

Thank you for your reply. I spoke to somebody at Samsung today and we've set up a ticket order for someone to come out and look at it this week.

Almost at the same time, the problem began getting dramatically worse. The faint color spots are now mostly black and dark green spots, steady in some areas and spreading to others. It looks like mold infecting the screen image.

Glad to hear it isn't image retention, however. If it's a hardware problem, that seems more likely to be something that can be resolved by a service tech--- yes?

Anyway, thanks for posting.

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i have the same problem
by cookiedust / April 19, 2011 1:31 PM PDT
In reply to: Getting worse...

I found this thread researching why the television is doing this. My spots are white and purple. It has been getting worse and worse over time. After the television is on for about 10 seconds, I can turn if off and then on again and they will not be there. I must however turn the television off every time I turn it on. Were they able to fix your television?

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