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Help removing virus!

by KittyEggs / July 5, 2010 10:35 AM PDT

Okay, so this is some background info.. I'm trying to fix my friend's laptop. The problem was originally with the internet, it would stop working every few minutes which got in the way of games and other things. Neither of us really noticed until yesterday when he tried logging in to a game site and it didn't log him in. I figured it might be because he's using an outdated browser (earlier version of chrome), but it wouldn't be the first time this computer didn't work right. SO, it compelled me to go download an antivirus, which I thought would fix some of the lag and problems. I tried to download avast, got a error page. I downloaded the avast installer on another comp, renamed it, then put it on the laptop and tried again. The installer froze multiple times, and when it actually installed the main program didn't open. I tried downloading MBAM, clicked the installer and got an error. Tried downloading anything I could find, and when I tried opening I got an error. so basically, virus isn't letting me use any AV programs.. and anything I download isn't working either... I would try a factory reset, but thats not on acer comps... some of the errors dialogs (obviously fake) -- any help?

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Yes, it is the virus/malware that is blocking you
by Donna Buenaventura / July 5, 2010 10:55 AM PDT
In reply to: Help removing virus!

to install or launch application or setup files.

I suggest to use a clean PC to download Rkill or exehelper to hopefully bypass the malicious processes. Transfer it to the affected computer:


Run rkill.exe in normal and allow it to do its job by stopping and ending the task of any found malware process.

Do not reboot when rkill is finished with its task. If rkill.exe will not run, proceed in trying another file format (e.g. or .scr or .pif or use exehelper).

If an antivirus is installed already, immediately try opening it then update soon. Scan the system.

If antivirus is not installed, get or use any of these after using rkill or exehelper:


Install, update then scan Malwarebytes or SuperAntispyware or immediately open the browser to use MalAware scanner.

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by KittyEggs / July 6, 2010 5:55 AM PDT

okay i'm trying it now, thanks!

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by KittyEggs / July 6, 2010 9:41 AM PDT

I tried rkill and exehelper, both did their job and then I installed all 3 of the programs, ran them, got rid of all the bad stuff they found. Then I tried downloading something and running it but the comp still wouldn't let me.. tried installing avast, it finished but the program never worked.. Downloaded avira installer, wouldn't let me run it. Sad

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That means there's still malware in your PC
by Donna Buenaventura / July 6, 2010 2:38 PM PDT
In reply to: ----

I suggest running another scan using Malwarebytes but try to scan only in safe mode. See if it will still find anything again.

If that will not help, please proceed to using below tools: - this is rootkit detection program but I need you to scan then click "copy". Post here the Gmer log.

To make sure it's not a rootkit/trojan use this tools:

Sophos Antirootkit:
F-Secure Blacklight:

Please rename the executable of the rootkit scanner if it will not open.

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