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General discussion

Help. Random shutdown / reboot. ASUS!!!!!

Feb 28, 2017 9:40AM PST

Hi guys.
Great site. New member. Computer literate.
I'm about to deliver my ASUS computer to ASUS offices and smash it in their lobby. Disgusted with their crap quality.
My issue. Very common yet not exactly....

ASIS CM1855
Bought it 3.5 years ago.
Straight prebuilt.

The past week it has been shutting down and restarting on its own. Sometimes I push the power on button on front and it does not respond. Then seconds later it turns on by itself.
Shut down. Restart. Shut down. No power. Maybe 10 mins later it will start again. Even if I don't touch power button.

I have ripped everything out. Piece by piece I have added video card, new keyboard, new mouse.

I have swapped a new PSU. Still no power on or random crashing. Bare bones with just 1 stick of ram and still no power or crashing.
I have not seen the BSOD.

This is the weird thing. I took it a friends shop. He plugs it in and it starts. No crashes. EVER! We ran the computer for an hour yesterday there and NO crashes.

I've tried reinstalling windows to make sure it wasn't software.

I get back home. I use 3 different wall plugs and nothing but mouse keyboard hdmi cable from monitor. ALL BRAND NEW ... Anddddd crashing or no power starting.

I am perplexed.
I'm at the point of giving up.
If we could find the issue, that would be fine. I'd replace the damn MOBO or whatever else.
However it is crashing only at my home!!!!

Can anyone share their experiences here? I see multiple threads yet they almost all point to a faulty USB slot or PSU.

I can't explain how new parts still give me the same issue.
No overheating problems. Temperatures are good. Bios is updated to latest from ASUS.

Please let me know if I missed anything. I'm typing this on my phone. Any help is very appreciated.

I can post specs if needed.

Discussion is locked

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Yes well,
Mar 3, 2017 10:13AM PST

Show us the EXACT PSU you are using and the OTHER PSU you tried .

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currently
Mar 3, 2017 5:04PM PST

The PSU is:

Thermaltake Smart Power 550W
80Plus Bronze Certified Power Supply (SP-550P)

My old one I'm not sure as its not with me.

I'll add, the computer has been running fine for a few hours now. Fine as in, no crashes.

However powering on remains an issue. The current few hours I have had it running right now is the result of a random start after not responding to my touching the power button but it turning on by itself as I waited.

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PSU looks fine.
Mar 3, 2017 6:26PM PST

Power on issues are usually the motherboard. Is the BIOS current?

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I have
Mar 4, 2017 4:06AM PST

Yes. I updated the bios a few weeks ago. I did it through a USB stick within EZ Flash utility in bios not Winflash.
The computer ran fine up until the past week. Then the power on issue and random shut downs began. Currently, I'm not having shutdown issues but I am having power on issues.

Current version is: CM1855 BIOS version 1501 (year 2014)

Is there a point in reinstalling the bios update? Of course there's risk if the computer shuts down while flashing bios I realize.

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If the BIOS is current, do not update.
Mar 4, 2017 7:43AM PST

The symptoms point to what's left. PSU and Motherboard but you have a nice new single rail PSU and CMOS battery so motherboard is the next part to replace.

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OK
Mar 4, 2017 1:26PM PST

I think that's where I'm headed next.

Last question: since I updated the bios, a week past and then the problems started. Any point in re flashing bios or rolling back, if that's even possible? (There is a previous version bios on ASUS site which is the bios I was running prior to updating).
Probably not.

MOBO next. Can't thank you guys enough for all this help. Thank you CNET!!!!!!!!!

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Yes. In the case of motherboards
Mar 4, 2017 1:28PM PST

You go back by installing the version you want. It's nothing like your OS where you uninstall. It's a "thing." Just install the version you want.

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Need more than Watts. Why?
Mar 3, 2017 10:16AM PST

There are quad rail PSUs so when we want to discuss PSUs, always supply make and model.

I had a client with a 700+ Watt PSU but the +12V was a Quad rail and totally not up to the task. It's not just Watts here that matter.

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Basic checks
Mar 1, 2017 5:19PM PST

I take when at shop, the std. video connection was used and not HDMI one. If so, do as many do, get the PC to the basic setup. Reduce it all and make it w/o any special connections, etc. like use std. video port. Plus, understand after 3.5yrs. of use something maybe faltering and now become only a tipping point for your setup to reboot intermittently. This become a hard fix as you saw that it worked in the repair shop. I also hope the new PSU was better wattage than old one and not a recycled used one. New means new. get back with results.

tada -----Willy Happy

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Indeed
Mar 2, 2017 4:28AM PST

We tried basic video and also hdmi connected cable. Neither shut the computer down.
Also the power supply unit was out of the box new.

The infuriating thing is this issue only happens at my house. My friend might think I'm crazy at this point because again, at his shop it doesn't shut off randomly and also doesn't hesitate to power on as we touch power button.

When I'm alone, I touch the power button to turn on - it has a white light when it's on - and it a) sometimes flashes 2-3 times white and then does nothing or b) doesn't flash white at all then randomly turns on.
It always goes into BIOS screen or a few times it has gone to AMERITRENDS screen saying hit F1 for setup, which then takes my to bios.

I'm off to get a cmos battery and I took out the 2 gig mem stick. Will update.

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At work now
Mar 3, 2017 6:07AM PST

I haven't tried a hard reset yet. That is, unplugging black power cable from rear and holding power button for 30 seconds. Then plugging it back in is what I was advised.

With all that I've tried to this point, I wonder if this narrows it down to a defective CPU or MOBO.

I'm at my wits end. LOL

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Borrow a UPS power supply
Mar 6, 2017 12:50PM PST

Plug the computer into that ,and that into the wall plug. All your problems may be from your local power company electrical supply. The transformer on a pole near your house may be failing.

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Does this begin after opening browser?
Mar 6, 2017 1:23PM PST

Boot the computer, have NO browser open, then run the Speccy again and see if you have all these same HTTPS and HTTP connections, as indicated on the Speccy you just showed. I did a trace on some, a number were google, but others went to servers that either pretended not to exist or no longer did. One of interest, which is supposed to be google is this one.

https://www.pcmech.com/article/the-mysterious-1e100-net/
http://superuser.com/questions/75841/what-is-1e100-net-and-why-do-i-have-tcp-ports-open-to-it

All those starting with 192 should be on your LAN, not outside it. If they aren't, then consider Trojans may use those. Make sure your system is clean of virus and such.

System Process
Local 192.168.1.114:49178:
TIME-WAIT Remote 216.58.192.163:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49381:
TIME-WAIT Remote 172.217.0.166:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49382:
TIME-WAIT Remote 69.172.216.55:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49383:
TIME-WAIT Remote 172.217.1.98:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49385:
TIME-WAIT Remote 69.172.216.55:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49387:
TIME-WAIT Remote 50.17.204.12:80 (Querying... ) (HTTP)
Local 192.168.1.114:49388:
TIME-WAIT Remote 172.217.6.10:80 (Querying... ) (HTTP)
Local 192.168.1.114:49389:
TIME-WAIT Remote 172.217.6.10:80 (Querying... ) (HTTP)
Local 192.168.1.114:49397:
TIME-WAIT Remote 69.172.216.111:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49398:
TIME-WAIT Remote 69.172.216.111:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49399:
TIME-WAIT Remote 192.243.250.36:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49400:
TIME-WAIT Remote 192.243.250.36:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49296:
TIME-WAIT Remote 8.43.72.42:80 (Querying... ) (HTTP)
Local 192.168.1.114:49401:
TIME-WAIT Remote 172.217.0.166:80 (Querying... ) (HTTP)
Local 192.168.1.114:49407:
TIME-WAIT Remote 52.8.80.77:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49411:
TIME-WAIT Remote 172.217.0.162:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49414:
TIME-WAIT Remote 104.19.195.102:80 (Querying... ) (HTTP)
Local 192.168.1.114:49415:
TIME-WAIT Remote 108.161.189.5:80 (Querying... ) (HTTP)
Local 192.168.1.114:49417:
TIME-WAIT Remote 192.241.245.127:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49418:
TIME-WAIT Remote 192.241.245.127:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49419:
TIME-WAIT Remote 172.217.4.238:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49172:
TIME-WAIT Remote 172.217.6.110:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49173:
TIME-WAIT Remote 172.217.4.106:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49176:
TIME-WAIT Remote 172.217.0.163:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49423:
TIME-WAIT Remote 172.217.1.110:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49180:
TIME-WAIT Remote 172.217.1.100:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49182:
TIME-WAIT Remote 216.58.216.195:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49184:
TIME-WAIT Remote 216.58.216.206:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49187:
TIME-WAIT Remote 216.58.192.163:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49192:
TIME-WAIT Remote 172.217.1.100:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49197:
TIME-WAIT Remote 216.58.216.234:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49199:
TIME-WAIT Remote 216.58.192.170:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49207:
TIME-WAIT Remote 172.217.6.99:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49212:
TIME-WAIT Remote 216.58.192.206:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49214:
TIME-WAIT Remote 172.217.6.8:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49223:
TIME-WAIT Remote 74.125.129.157:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49230:
TIME-WAIT Remote 104.156.81.196:80 (Querying... ) (HTTP)
Local 192.168.1.114:49245:
TIME-WAIT Remote 172.217.6.8:80 (Querying... ) (HTTP)
Local 192.168.1.114:49247:
TIME-WAIT Remote 52.84.125.235:80 (Querying... ) (HTTP)
Local 192.168.1.114:49254:
TIME-WAIT Remote 172.217.1.98:80 (Querying... ) (HTTP)
Local 192.168.1.114:49255:
TIME-WAIT Remote 31.13.80.12:80 (Querying... ) (HTTP)
Local 192.168.1.114:49262:
TIME-WAIT Remote 172.217.1.109:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49264:
TIME-WAIT Remote 151.101.124.166:80 (Querying... ) (HTTP)
Local 192.168.1.114:49267:
TIME-WAIT Remote 23.49.83.176:80 (Querying... ) (HTTP)
Local 192.168.1.114:49270:
TIME-WAIT Remote 31.13.80.12:80 (Querying... ) (HTTP)
Local 192.168.1.114:49277:
TIME-WAIT Remote 172.217.1.98:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49279:
TIME-WAIT Remote 24.156.140.75:80 (Querying... ) (HTTP)
Local 192.168.1.114:49284:
TIME-WAIT Remote 192.229.163.25:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49289:
TIME-WAIT Remote 151.101.124.166:80 (Querying... ) (HTTP)
Local 192.168.1.114:49290:
TIME-WAIT Remote 151.101.124.166:80 (Querying... ) (HTTP)
Local 192.168.1.114:49291:
TIME-WAIT Remote 151.101.124.166:80 (Querying... ) (HTTP)
Local 192.168.1.114:49405:
TIME-WAIT Remote 54.219.149.130:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49297:
TIME-WAIT Remote 8.43.72.42:80 (Querying... ) (HTTP)
Local 192.168.1.114:49298:
TIME-WAIT Remote 8.43.72.42:80 (Querying... ) (HTTP)
Local 192.168.1.114:49301:
TIME-WAIT Remote 151.101.124.68:80 (Querying... ) (HTTP)
Local 192.168.1.114:49305:
TIME-WAIT Remote 172.217.3.129:80 (Querying... ) (HTTP)
Local 192.168.1.114:49309:
TIME-WAIT Remote 23.49.85.229:80 (Querying... ) (HTTP)
Local 192.168.1.114:49312:
TIME-WAIT Remote 23.49.85.229:80 (Querying... ) (HTTP)
Local 192.168.1.114:49314:
TIME-WAIT Remote 23.49.85.229:80 (Querying... ) (HTTP)
Local 192.168.1.114:49315:
TIME-WAIT Remote 23.49.85.229:80 (Querying... ) (HTTP)
Local 192.168.1.114:49321:
TIME-WAIT Remote 50.17.204.12:80 (Querying... ) (HTTP)
Local 192.168.1.114:49322:
TIME-WAIT Remote 54.192.19.61:80 (Querying... ) (HTTP)
Local 192.168.1.114:49323:
TIME-WAIT Remote 50.17.204.12:80 (Querying... ) (HTTP)
Local 192.168.1.114:49326:
TIME-WAIT Remote 216.58.216.234:80 (Querying... ) (HTTP)
Local 192.168.1.114:49330:
TIME-WAIT Remote 52.86.247.32:80 (Querying... ) (HTTP)
Local 192.168.1.114:49335:
TIME-WAIT Remote 172.217.3.129:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49336:
TIME-WAIT Remote 52.72.60.58:80 (Querying... ) (HTTP)
Local 192.168.1.114:49346:
TIME-WAIT Remote 52.84.126.100:80 (Querying... ) (HTTP)
Local 192.168.1.114:49348:
TIME-WAIT Remote 52.84.126.100:80 (Querying... ) (HTTP)
Local 192.168.1.114:49358:
TIME-WAIT Remote 54.192.51.135:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49362:
TIME-WAIT Remote 52.84.141.136:80 (Querying... ) (HTTP)
Local 192.168.1.114:49363:
TIME-WAIT Remote 52.84.141.136:80 (Querying... ) (HTTP)
Local 192.168.1.114:49365:
TIME-WAIT Remote 52.84.141.136:80 (Querying... ) (HTTP)
Local 192.168.1.114:49366:
TIME-WAIT Remote 52.84.141.230:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49367:
TIME-WAIT Remote 216.58.216.98:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49375:
TIME-WAIT Remote 172.217.1.98:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49380:
TIME-WAIT Remote 50.17.204.12:80 (Querying... ) (HTTP)

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an installer making call to "fastly"
Mar 6, 2017 1:42PM PST
What is this installer making call to 'fastly' for?

C:\Users\criss\AppData\Local\Temp\nsk752.tmp\ui\res\installer.exe (784)
Local 192.168.1.114:49429:
ESTABLISHED Remote 151.101.124.64:443 (Querying... ) (HTTPS)
Local 192.168.1.114:49430:
ESTABLISHED Remote 151.101.124.64:80 (Querying... ) (HTTP)
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I have
Mar 6, 2017 3:09PM PST

a West Digi external. I wonder if that's the reason for the above.

The Computer wireless card was taken out.
I took out the 2 gig ram and left the 2x4's in.
I unplugged the power button wire leading to the MOBO and manually started computer.
I wired the computer to modem directly instead of connecting my computer wirelessly.

I also saw a tip to remove new cmos battery and my ram and then reinsert both, which I did.

No crashes yet. It's been getting some use here, I'm trying to work it a bit. Browsing, playing music. Can't explain the behaviour yet.

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Can you clarify something?
Mar 6, 2017 3:31PM PST

You wrote "No crashes yet."

Since you don't crash, what needs fixing?

A PC that never crashes is rare. Nice to have but if I crash once a month I don't go looking for what caused it. More than that and I do.

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I look. Usually power outage.
Mar 6, 2017 4:58PM PST
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Restarts
Mar 6, 2017 6:17PM PST

I meant no powering off like I mentioned at the start of the thread. Random reboots are gone right now.

I followed that advice ... cmos batt, 3 ram stick diff manufacturer.
I've had no issues all evening after attempting those steps - beginning with a new battery.

I will turn on my PC again tomorrow to see if there's any issues after another day.
(Again I am using manual power on with a Phillips screwdriver onto MOBO)

Would a router reset solve those errors mentioned above? I'm not sure how to get around them.

I don't always keep my external harddrive plugged in, so could that also be what the computer is searching for?

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This is a very long thread.
Mar 6, 2017 6:32PM PST

Sorry if I was unclear. I can't tell what those errors are at this point.

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Last reply
Mar 10, 2017 8:09AM PST

Thread can be closed.

After multiple windows installs, hardware configurations etc my problem was a network card and the power button cable running to MOBO.

Both of them were the problem - messing with my MOBO.

Without those, my computer has been running super fast with zero issues. No crashes or conflicts. I've replaced them today.

I can't thank you guys enough.
We know how frustrating computers can be. Andddd of course it was minor stuff in the end.

Take care everyone.