Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Help Random black screen while playing Games

Aug 5, 2017 1:05AM PDT

Discussion is locked

- Collapse -
Answer
Black screen
Aug 5, 2017 1:55AM PDT
- Collapse -
Black screen
Aug 5, 2017 5:46AM PDT
- Collapse -
Answer
That's a problem others have reported. Where?
Aug 5, 2017 6:45AM PDT

Try https://www.google.com/search?q=gtx+770+random+black+screen

I'll respond later with a Speccy reading but given the priors I want to write I doubt it's anything I'll find in the Speccy Report.

1. Check priors. Especially any that write solved.
2. The GPU is a little old, a little hot. Be sure to get the canned air cleaning done on the GPU.
3. Try running without the case cover.

Be back soon.

- Collapse -
Answer
Speccy reading. What I would try.
Aug 5, 2017 7:21AM PDT

Given https://www.google.com/search?q=gtx+770+random+black+screen has priors I repeat what I wrote above about possible non-fixes in this reply. This is only what I see and what I would try if it was my machine. Again I'd do a canned air cleaning on the machine, GPU (what and how is on the web.)

1. Nvidia drivers look outdated. Just my quick search found WHQL 384.94. Try latest.
2. Java. Unless you know why you need it. Uninstall till the issue is solved.
3. Power Profile. I see all are set to never or disabled. Nothing but commenting that's what I do when working this issue.
4. AutoUpdate is disabled. That's your choice but you will find it may put you in the unsupported zone when folk look at this PC. I'm not here to debate this. At the office we would enable and deal with any issue that it creates.

5. MIXED ANTIVIRUS. I see McAfee and Avira. CLEAN THAT UP.
I would be guessing you want Avira so this tool:
https://www.google.com/search?q=mcafee+cleanup+tool

6. FacebookGameroom is iffy to me. It can be malware and it may not be. I'd uninstall till the issue is solved.

7. BlueStacks. Uninstall till the issue is solved.

8. BIOS is out of date. I usually don't upgrade unless the PC has issues. Use F9 at
https://www.gigabyte.com/Motherboard/GA-Z87X-UD3H-rev-1x#support-dl
http://www.tomshardware.com/answers/id-2093279/update-gigabyte-z87x-ud3h-bios.html repeats how to update.

9. Optical Drives, Unplug till issue is resolved.

10. Printer driver "looks" very old. Did you use the CD that came with the printer?
Update https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2510-all-in-one-printer-series/5157438/model/5157444 to what looks like version 28.8. Yours looks to be version 6.

Before you disagree, printer drivers interact with the screen and more.

The McAfee item might be TrueKey or maybe not. So far I find it best not to mix McAfee with anything else.

- Collapse -
Answer
do the obvious
Aug 5, 2017 8:09AM PDT

Check for tight cable connections between video card and monitor. Make sure the video card is fully in it's slot. Quite often they can get slightly up in the back of the card due to cable pulling at connection and video problems then occur.