There is a known issue that Quicken's backup will not backup to CDR or CDRW drives. No fix has ever been offered and the workaround is to send it to the hard disk then put it on CDR/W.
I'm surprised Quicken didn't tell you this when you called it in.
I could sure use some help.
I keep getting error messages and crashing whenever I try to back up my Quicken 2004 file on my Dell Inspiron 8600 laptop (running XP.)
First, a box that says:
"An error has occurred during the last task. Please restart quicken"
I click okay (it's not ok but what else...) and a new box pops up:
"An error occurred during the last task. Quicken must close now. Please try restarting Quicken."
Again, I click okay and the new box says:
'The instruction at "0x03133e19" referenced memory at "0x01ab178". The memory could not be "read". Click on OK to terminate the program.
I click OK again and the program closes. I can reopen it and work in it again but can't ever back-up - Obviously not acceptable.
My work-around has been to bring the file up on a networked Dell desktop, also running XP, and back it up there. But this is getting to be a drag and doesn't work on the road.
I tried uninstalling and reinstalling the software but it made no difference.
I have a new copy of Quicken 2005 that I considered installing to hopefully get rid of the problem, but I've seen so much bad press on Q 2005 that I wonder if I wouldn't just buy more problems.
Can anyone help?
MDP - Frustrated in Boston