You could try there website http://www.symantec.com/techsupp/ just click on home and small business - continue - for their magic gene. I tried it yesterday for another problem but it didn't fix it. Do a google for, Outlook won't open after updating Norton or similar.
I am hoping someone can help me. Last night I updated the latest updates to Norton AntiVirus 2002 and now I can not open outlook. Any suggestions? I am using HP Pavillon ze 5300,and windows XP operating system. When I attempt to open outlook, it opens to the opening screen and just hangs there. I can not access any area. The hour glass remains on, when I attempt to close it via task manager it states that outlook is running. I close outlook through task manager, and when I try to open it again, I get a message saying that outlook failed to open correctly and I need to open in safemode. It does not open corretly in safemode.