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Help Please. Vista 64 bit Will Not Load.

by genbeau / June 3, 2011 3:18 PM PDT

I have a HP computer that runs Vista 64 bit Service Pack 1 and has appeared to crash. It is a desktop Model S3500f. It had been kept up to date.
I tried to load the computer today and it gets stuck in the load screen (little progress bar) and then goes black or sometimes blue and stays there. I tried the diagnostics and it said the hard drive did not pass. It was the BIOHD 8 error. I cannot get it to go into any mode at all. It showed the start windows normally screen once and now won't do it. I tried F8 and it will not open a screen to choose safe mode. I cannot get into it at all, just the F10, F9, and ESC. I tried F11 and all it says is Windows is Loading Files and gets stuck again.
This computer is out of warranty. Any tips, tricks or help will be appreciated. I am not sure what to do.
Thank you.

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All Answers

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As the diagnistics say ...
by Kees_B Forum moderator / June 3, 2011 4:42 PM PDT

something is wrong with the hard drive, I'd try another one. Use your system recovery media to put Vista on it.


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No Disc
by genbeau / June 4, 2011 5:20 AM PDT

I have looked everywhere but I am sure that it did not come with a disc. We have everything else together that came with it but no disc.
So, I need a new hard drive then? I have a Vista disc for my laptop but I am not sure if I can use that. Will it work? Thanks.

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Re: disc disc
by Kees_B Forum moderator / June 5, 2011 9:50 PM PDT
In reply to: No Disc

Most likely the disc for your laptop will not work. Better order the recovery media with HP Customer Service if you didn't make them yourself.


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by genbeau / June 6, 2011 2:11 PM PDT
In reply to: Re: disc disc

Oh ok. I am not sure how to get the media for the HP. I guess I have to order it (buy it)? Maybe I can download it from them. I never had it for that computer and was not sure what to do. Thanks again.

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Here is the link for obtaining ...
by Edward ODaniel / June 8, 2011 10:54 AM PDT
In reply to: Thanks
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Double Thanks
by genbeau / June 8, 2011 1:33 PM PDT

Thanks for that link. That is great. I will give that a try and then move on from there if needed. Thanks a lot.

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Vista SP 2
by harryhamlin / June 5, 2011 9:41 PM PDT

When I clicked on windows update it showed me to vista sp2 and so I downloaded it when I tried to install it says couldn't complete installing sp2.

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Better make this a new thread ...
by Kees_B Forum moderator / June 5, 2011 9:50 PM PDT
In reply to: Vista SP 2

as it's unrelated to the issue of this thread.


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Vista 64 bit will not load
by yadavarun555 / June 6, 2011 4:11 PM PDT

Hi, just kick out the Vista and install windows 7 in your PC. It's the upgraded version of Vista.

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