Only thing I can think off is for her to open a new hotmail account and email them stating what has happened, they will probably ask for the answer to her secret question if she doesnt remember then I doubt she will be successful but it could be worth a try.
I am writing on behalf of a good friend. She has a crimminal case pending against a friend she let borrow her laptop who changed her password etc. - in addition to rolling up over $25,000 on her credit cards. In the meantime, my friend has lost her ability to access her own hotmail account so she cannot view, send or receive emails.
The msn Hotmail website is like circular voicemail and no way to get back her orighinal password. She put it in so long ago, she does not remember the passcode or the answer to the so called secret question.
Is there a phone number that can be called for her to clear things up with Hotmail?
I have searched google and yahoo for hours. Nothing works.
I have had to reset passwords on AOL and all you have to do is call them, press a couple buttons, then they ask you a few questions and it is all over.
Why no similar system for HOTMAIL?
Any help would be appreciated. This is not for me, it is for a friend who is having anxiety attacks that are not fair to her.
Can ANYONE provide direct or indirect help?