Spyware, Viruses, & Security forum

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Help! Please

My daughter got charged from Optus for a phone call she never made from her home, she doesn't even use Optus. She was advised to contact her server. Following is her email to them ..
does anyone have a solution to this please? she has just put on Zone Alarm Security Suite 6, will this be enough??
"I have just been talking to Optus as I received a bill from them when we don't even have an account with them, it was for an international call. The gentleman I spoke to said that what happens is that if you get on to a corrupt site that there are hackers who can do what he called modem jacking (& he called it something else) where they are able to extract your phone details & use them at a later date. He suggested that I contact you, my internet service provider, & find out what I can do to protect my modem from future attacks like this. I have just purchased Zone Alarm Internet Security Suite 6, is this going to be enough or is there something extra that I can do to protect my modem further. The gentleman at optus said you may have a specific firewall for this type of thing??

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You asked this yesterday Billy

In reply to: Help! Please

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Also Billy, IF you have a dialer of some

In reply to: Help! Please

sort, you need protection such as spyware protection. A firewall will not protect your daughter's computer completely. What does she have for protection programs besides the firewall she just purchased? I THINK the Zone Alarm's SS has SOME but not enough.

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Thanks Roddy

In reply to: Also Billy, IF you have a dialer of some

yes I did post it yesterday, but was so amazed noone responded and I was desperate, so put a different title on it ...

she has zone alarm now, that's it ...
What do you mean by ZA isn't enough, how much is enough?? I know you are meant to only run one virus scanner at a time, but what about the rest, should she/we put on adware or something as well, to stop what happened??

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Billy, read the thread

In reply to: Thanks Roddy

that Mark mentioned in the post below mine. It deals with a similiar problem. You need ONE antivirus program, ONE firewall and numerous anti spyware/adware programs.

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Rogue dialer

In reply to: Help! Please

Billy this might be a Rogue Dialer, a piece of software your daughter may have downlaoded without her knowledge that creates a new modem dial-up number and connects to a premium rate line instead of her normal ISP line number.

Rogue dialers can be picked up from web sites even on a "Flyby" visit, (you don't even recognise that you have been to such a site).

Have a look at this thread;

There is a lot more information there, and how to tackle this problem.

Good luck to your daughter.


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