What is the operating system?
You have obviously installed multiple sets of drivers to get 4 devices instead of two. You will need to get rid of (remove) the last two (probably f & g). Perhaps all 4 and then do a new install.
Are both drives on the same IDE channel / cable? Have you attempted to disconnect one or the other to see if the problem is isolated to a specific drive (if they are both on the same cable). If one is hanging the bus, both may not work. Can you get into setup to see if they are both detected and recognized by the bios?
When did the problem begin? (after installing new hardware or software?).
Since you have multiple media support, does any media work? DVD, audio CD or data CD written on another computer?
Isolate the problem by removing possibilities.
I have tried a couple of time to post my problem onto these forum boards but I have not received any useful advice so I am trying again. If no-one can help me I would rather they just say so rather than it could be that the CD drive maybe old or need cleaning - this is not the case!
The problem that I have is concerning my CD drives. I have a Packard Bell computer and the first drive came with the computer and is a Goldstar CD-Rom-CRD-8240B and the second I installed a couple of years ago and is a Toshiba DVD-Rom SD-R1002. The problem is that neither of these drives seem to be reading any of the files on the CD's that I place into them. All that occurs when I click onto 'my computer' is that it shows that there are no documents when there clearly are.
What I have done so far is firstly to clean the drives with a multimedia laser lens cleaner. Then I installed new drivers from them by using drivers-guide.com. I even deleted the drives from from the settings device manager in the hope that the computer would recognise
them on re-booting and ask whether I wanted to install them but this wasn't the case and for some reason they were still there on rebooting. When I looked in the settings device manager again it showed them as still being there.
There also appear to be 4 letter drives d,e,f&g when there are only two. I know that this maybe causing the conflict but how do I rectify it?
When the Toshiba drive is attempting to be read whether in 'my computer' or internet explorer etc it just hangs.
Someone may suggest that I should reinstall them from the Windows CD's that I have. The problem is that since this is a Packard Bell computer, this would reformat the hard drive. I have far, far, far too
much stuff on there to do this.
Any real and useful help (rather than the usual it might be ... or ... or ... or ... or ... or ...) would be very much appreciated.
Thanks.

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