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Help! Pc-cillin disabled itself!

by VBear / November 15, 2004 3:11 AM PST

I am trying the trial version of PC-cillin, and I've already had several problems. Copy of an email sent to TrendMicro Tech Support (which was returned as failed/undeliverable):

1. I seem to be getting "false positives" of the following:

09:49","ADW_HISCLEAN.A","Spyware Detected"
"09:49","HKTL_BRUTFORCE.A","Spyware Detected"

I CANNOT find these files anywhere on my PC, using Add/Remove, TaskInfo,
Task Manager, Explorer Search. I do have Ad-Aware and Spybot Search &
Destroy installed, which is the only possibility I can think of as being in
_their_ databases.

2. I'm currently trying out PC-cillin, on Windows ME. Shortly after
installing and restarting my PC, I was on the internet, when I checked
PC-cillin for the logs, and to my horror, discovered the security was
disabled, and that the control to enable it was grayed out, and thus could
not be ENabled! I have not been able to find anything that relates in the
KB. I finally got it back on by closing PC-cillin and restarting the
program. But I'd REALLY like to know why it was off and what I can do to
prevent that ever happening again!

3. I tried adding a URL to the "exception" list, but the "OK" button
remained grayed-out. I could import from the favorites list, but apparently
not add a completely new URL. (Never mind-just tried it again, and it's
working now-AFTER importing though!)

4. The security check is less than clear about what to do-the "windows
update" button just takes me to "Windows Update" screen, and does not list
the updates the program is apparently recommending, and a search of their KB
is also not turning up the patches(using the list from the security check)
and I've updated all the critical SP's from there anyway. So how do I get
these updates?

5. Just for curiosity: I did a virus scan, and it scanned 95,000 files. I
was previously using ZoneAlarm and it scanned 250,000 files-why the
difference? And yes, it's set for "all file types" up to 3 layers, and
everything else is checked too. It also took about the same amount of time
(almost 2 hours).

Additional note: the "view logs" shows NO logs for the virus scans. OTOH, it didn't find any viruses either.

Anybody have any ideas, since it looks like I won't be getting any help from the tech staff!

FWIW: I also just recently bought ZoneAlarm Security Suite, after trying the trial version of ZA Pro for 90 days. ZA Pro worked beautifully....ZA Suite has been a nightmare, so after the 7th time (in less than a week) I had to uninstall/reinstall I've asked for a refund from ZA. Previously, I was using Norton System Works, but they've gotten so greedy, I want to try something different (better!) Hence, the trial with PC-cillin. The way it turned itself off, though, makes me VERY nervous!

Any help appreciated!


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It's trial which means it will disable and no support.
by R. Proffitt Forum moderator / November 15, 2004 4:19 AM PST

I can't fix most trials so how about a non-trial?

http://www.grisoft.com has a free version (no-trial) and you can pay up if you like it.


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Re: It's trial which means it will disable and no support.
by VBear / November 15, 2004 8:32 AM PST

Most companies give their trial software _some_ support! Or they won't get _new_ customers!

And yes, I know about AVG--I was using it with ZA Pro--I've got a copy of AVG7, and Avast too, that I haven't installed (yet), since PC-c and ZA both required any other anti-v to be uninstalled. I'll give Norton kudos on this-at least, it'll work with other competitive programs. Oh yeah, McAfee came with my PC, and was worse than ZA for causing problems. I even tried it again a few months ago, and it still messed everything up. Haven't tried Kapersky or Panda though.


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Re: It's trial which means it will disable and no support.
by MarkFlax Forum moderator / November 15, 2004 8:55 AM PST

Are you asking a single utility to do everything? If so, it may be a bit too much.

What I mean is, Norton's Security Suite, McAfee, and as far as I know PC-cillin, are suites of programs that try to encompass anti-virus software, a firewall, and anti-spam, anti-spyware, anti-adware, etc.

Whilst they have the best of intentions, it is my (small) experience that these suites get bloated and fat. Their separate parts are trying to check this, do that, prevent the other, and block something else, and some PC systems find it too much.

A lot of people on these forums prefer the "small is better" approach, and use smaller single programs for each type of defence.

EG, I use;

ZoneAlarm free edition just as a firewall, (although I must admit have recently upgraded to the Pro program, but I had no problems with the free version).

AVG, just for antivirus,

Ad-Aware, just for anti-adware,

Spybot Search & Destroy and Spywareblaster for anti-spyware.

I'm told CWShredder is also good.

All of these are smaller programs and only get called upon whenever they are required. Otherwise they sit in memory quietly waiting and do not take up much memory space.

Other people will have other favorites but we rarely get conflict problems this way.


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Re: It's trial which means it will disable and no support.
by skippyd333 / November 15, 2004 8:29 PM PST

I have used Pc-cillin for years and it is a very good program. Look at cnets ratings. It is not bloated like the other person says. yes it has all those programs but, Norton slows your machine a lot more. If you have Pc-cillin trial and zonealarm both, they are not compatible and thats were your problem is. I have never tried the trial but, you may have gotten a bad download. I don't think Bob's suggestion was bad but, if you are looking to buy. I promise you will love pc-cillin. I use it on xp now but, used it on Me before XP. Never have had a problem.

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Re: It's trial which means it will disable and no support.
by MarkFlax Forum moderator / November 16, 2004 3:48 AM PST

I stand corrected about PC-cillin, Happy


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Re: It's trial which means it will disable and no support.
by skippyd333 / November 16, 2004 12:29 PM PST

Thankyou Mark ! Happy Skip

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Re: It's trial which means it will disable and no support.
by VBear / November 18, 2004 10:39 PM PST

I DID look at cnet! LOL-that's why I'm trying it out! And I had to uninstall ZA (made the mistake of buying it unfortunately and it's gonna be a real headache getting a refund!)(clarification: I bought ZA Suite, after trying out ZA Pro-BAD mistake! ZA Pro was great-ZA Suite I gave up on after un/re-install 7 times in less than a week. Blue screens, freeze ups, "low resources" warnings, lost settings.... )
But I uninstalled ALL anti-virus/firewalls that I had, before installing Pc-cillin, so that's not it.

And I still don't see why PC-c would disable itself under any circumstances! THAT's what really makes me nervous! If I can't trust it without checking every 5 min or so, it's not much use, no matter how good a job it does.


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Re: Help! Pc-cillin disabled itself!
by crookedbrook / November 19, 2004 1:19 PM PST

I'm having similar problems and I am using a new copy of PC-cillin Internet Security 2005

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Not the same issue as I see it. Not a trial copy.
by R. Proffitt Forum moderator / November 19, 2004 9:56 PM PST
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Re: Not the same issue as I see it. Not a trial copy.
by VBear / November 20, 2004 4:43 AM PST

Couldn't get it to work, that's partly why I downloaded PC-c. Of course, it might work now that I've uninstalled ZA Suite!


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Just noting gaobot virus...
by R. Proffitt Forum moderator / November 20, 2004 4:57 AM PST
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Re: Not the same issue as I see it. Not a trial copy.
by skippyd333 / November 22, 2004 1:00 AM PST

yes it should work Za and Pc-c won't work together.

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