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General discussion

Help! Orangeware's WebCam DV software;

Aug 3, 2010 6:17AM PDT

I downloaded Orangeware's WebCamDV software full version, paid my 20 bucks and got my serial number, but the "trial version" logo won't go away! The program also "times out" as if it still is the trial version.

I find no option in the "orangeware" folder to convert to full product, and no zip files that I can find.

I try Orangware's "support" Email and it keeps getting returned.

Phone numbers for the compnay are either dis-connected or reach another company that says the software maker used to be in the building, but has moved with no forwarding number.

I am running Windows Vista and my Camera is JVC's GR-D850 Mini DV camcorder, connected through a firewire.

Did I get ripped off from a company that has gone belly up with no support?

The on-line donwload seemed willing enough to accept my money...do I need to dispute the charge?

Any help at all would be greatly appreciated!

John

Discussion is locked

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Same Issue
Aug 20, 2010 2:36AM PDT

Hi,

We're both in the same boat I suggest.

Downloaded the trial, paid the money, the software doesn't auto upgrade to the full version, is time limited to roughly ten minutes and the trial logo doesn't go away.

My email server can't deliver to support@orangeware.com since it reports "Recipient address rejected: Account is over quota [046RF06IPG00]"!!

Absolutely sick to death of supposedly reputable sites such as CNET and others advertising software solutions that rip people of for money and don't deliver!

CHRIS

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UPDATE HOW TO GET IT WORKING
Aug 20, 2010 3:14AM PDT

Hi,

Following more investigation I take it all back!

Under Windows 7 (and prob other versions as well) this software doesn't switch to full package when you pay.

Under the above do the following.

1. Go into Control Panel and completely uninstall the programme and then Reboot.
2. Once running again re-launch the installer.
3. Click purchase.
4. Press ALT key and then click the REINSTALL button that appears.
5. Follow the instruction to enter Order Number and Email Address.
6. Click Submit.

The software will reinstall as the FULL version.

Works perfectly.

CHRIS

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Can't put in registration
Dec 1, 2011 1:07AM PST

I have the registration number, but I don't see where to enter it. Also, does anyone have a copy of the manual? In Trial Mode again, IO can't get a video stream to run. I had had it all working and then it lost the registration....

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Can't find update.
Dec 1, 2011 4:44AM PST
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Splitcamera
Dec 1, 2011 9:23PM PST

I found that in your links. Not the best quality video. Worse, SKYPE doesn't recognize it. Sad

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Odd. For skype I use web cams.
Dec 2, 2011 1:53AM PST

Most of the time those that insist on firewire are not using skype but some science project/experiment/etc.