It's a start.
I?ve been looking for a web based helpdesk support system. I have installed a new software in my system and I have been having trying to run a particular programme from it. I have not been able to find a solution for it. Can anyone lead me to a self help web based helpdesk system that can easily guide me?
it's impossible to suggest what's suitable for you and what isn't.
Criteria might include:
- local support
- does it support your way of working
- functionalities needed (like: incident management, change management, problem management, configuration management; knowledge management; reporting)
- user group (like do you want your 'customers' to have a webform to report incidents and change requests or is it strictly for internal use in the helpdesk)
- needed infrastructure (Apache, IIS, MS SQL Server, MS Sharepoint Server, Exchange Server for communication with the customers)
Thanks for the input
These guidelines truly help me decide my needs.
-As we are a small business organization, we would like to keep it least by cost
-Internal support for all employees
-Email integration with knowledge updates
-Reports that can be customized
I hope this would help me in getting the right choice of helpdesk software
Maybe you could try Pathworks software. It is a free web based helpdesk service with email integration. It is also easy to use and has customizable fields. Pathworks also has a guided self service portal. It can also be scaled according to your company?s requirements.It has automatic updates. For more information, you could visit their site at www.pathworkssoftware.com
You may want to take a look at some suggestions from scriptlogic. They offer BridgeTrak.
I have some experience with this tool. It works quite stable and includes the most common features for a professional helpdesk system but for reasonable price.
If i'm not wrong scriptlogic now offers a complex helpdesk solution as well that includes 2 more tools in addition to bridgetrak: a tool for self password reset and a tool for powerful remote management. This big solution called Incident Management
I think it looks very promising.
Hope this helps!
going here and maybe this will help you. If not, then try posting your new discussion here.
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