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General discussion

Help! - "Not enough quota available to process this command"

Nov 24, 2004 6:08AM PST

Out of the blue yesterday, I was all of a sudden unable to connect to the internet and the message:

"Not enough quota available to process this command"

was displayed.

This message appears after the computer has been sitting idle for a while. When this happens the computer also gives me other problems
1. My Start Menu > Programs display is empty
2. Unable to launch IE
3. Unable to shut the computer down. In fact, the option to shut down the computer or restart is not even available. The only available options are to log off and to log on as a different user.
4. I can open "My Computer", but not access any of the files.

The computer does not lock up meaning the mouse and
keyboard still work. The computer is up to date with all Windows Critical updates installed. I have Updated Mcaffee Virus software and lots of anti-adware programs, but nothing seems to help.

If I turn off the computer or log out then back on, everything works perfectly for awhile (~45 minutes) before starting again.

ANy thoughts? Thanks.

Discussion is locked

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Any 'customized logon screens'?
Nov 24, 2004 6:30AM PST

I found some discussions about it and it all revolved about 'customized logon screens'.

Have you ?

In closing, tell what antivirus and anti-spyware tools you have used since this happened.

Bob

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Re: Any 'customized logon screens'?
Nov 24, 2004 8:02AM PST

I've never done anything with "customizing logon screens." In fact, I'm the only user so I never even log off (I just use restart or shut down when I leave for long periods of time)

I am running Mcaffey Virus scan with definitions up to date (version 4.0.4409). The scans initially found and fixed some "viruses", but the problems persist and all scans now are clean.

I have run adware away v2.2.4 and Spybot Search and Destroy v1.3.

I have HijackThis! but am not sure how to use it, so I have not yet.

Any thoughts are greatly appreciated.

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Try Syatem Restore?
Nov 24, 2004 8:06AM PST

"Out of the blue yesterday, I was all of a sudden unable to connect to the internet..."

Since it just happened yesterday try System Restore back to when it worked?

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Try system restore,
Nov 24, 2004 8:11AM PST

"The scans initially found and fixed some "viruses", but the problems persist "

Think over what behaviour is letting these virus onto the machine. Some run P2P software or other and while an antivirus can remove the virus, the damage is done.

In closing the NAMES of the virus are important as well as a new post in the Security Forum so to have people see if a cure is known for the damage.

Bob

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Re: Try system restore,
Nov 24, 2004 9:19AM PST

Thanks for the advice. Unfortunately, I didn't catch the names of the viruses removed by mcaffee. Does it create a log somewhere?

Also, this did occur just yesterday. How do I do a system restore to yesterday morning?

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(NT) (NT) Run system restore and look at the dates offered.
Nov 24, 2004 9:32AM PST
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Re: Try system restore,
Nov 24, 2004 9:34AM PST

Hey, I actually just found my Mcaffee logs..
it cleaned 5 files infected with "BackDoor-BDD",
6 files infected with "BackDoor-CLH", and 1 file infected with "Generic Downloader.j"

These were all removed at the same time last night and all registered as "trojans"

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That is a problem. Here's why.
Nov 24, 2004 9:49AM PST

Such trojans offer remote controls and uncontrolled damage to the system.

AGAIN, I ask you think over how such got into this system and take steps to stop up the leaks.

System restore may help.

Bob

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Re: That is a problem. Here's why.
Nov 24, 2004 10:56AM PST

I'm not very familiar with "system restore". How do I run it?

Sorry to be so naive.

I do have p2p installed, but I will remove it and hope that helps prevent future problems.

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Simple ways to help yourself.
Nov 24, 2004 11:17AM PST

1. You are making repairs very difficult since you kept the P2P item a secret till now. And even then you only told 1/2 the needed truth. It's your choice to not share with people that are trying to bail you out.

2. If you press Start, Help and Support and type in System Restore, then you would find out how to use it. And you have Google.com Again, you are not availing yourself of the best help.

I am not in anyway whipping you or chastising you. Just writing it as plainly as I can.

Think about this.

Bob

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Re: Simple ways to help yourself.
Nov 24, 2004 9:00PM PST

I really do appreciate your help...I'm not trying to withhold info, I'm just frustrated and fairly new to this, so I'm not all that sure what info is pertinent to the problem. Thank you for your patience.

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Re: Simple ways to help yourself.
Nov 24, 2004 9:22PM PST

Kain,

You need to say what P2P program you are using. Some P2P's, alledgedly Kazaa amongst others, come bundled with malware within the install program itself.

If you are using Kazaa, do a Google search for Kazaa at http://www.google.com, stand back when the thousands of articles are listed and read some of them and what people and anti virus establishments think of it. Never download and install a P2P program just because it looks good, or the web page looks cool. Research it first.

As with all P2P programs, you have to be aware that you do not download from the P2P program itself, but all it does is connect you to other like users all over the world. Therefore you must practice caution.

Anything you download from other people, and I mean anything, movies, games, pictures, music, could secretly be holding a virus or other infection. So before you open the file you download, you should scan it with your anti-virus scanner, and the scanner should be kept up to date with it's virus definitions.

Mark