Windows Vista forum

General discussion

HELP! No services!

by metaphysical2 / November 20, 2010 11:30 AM PST

Hello everyone. I have an HP Pavillion 6700 running Vista Home Premium and up until a week ago, it was fine.

Unfortunately, I purchased and ran some anti-malware software from Malware Bytes. It found about 156 "threats" which it cleaned. I am sick to think that it erased all my services. I started having all kinds of problems, first with my printer; after hours of detective work I finally added some language to my registry which got me printing again. But, other things are going wrong. For one thing, when I tried to update some software, I got a "Windows Activation Error 0x80070426 and a message saying my version of windows is not genuine. It came OEM from HP and had been working fine since 2009! My Restore Point is not working, either.

Can anyone help me out with what is wrong and how can I fix it??? I would be eternally grateful!


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The unfortunate reality
by Jimmy Greystone / November 20, 2010 11:39 AM PST
In reply to: HELP! No services!

The unfortunate reality of malware today, is that sometimes it cannot be removed without destroying the OS. Or at least requiring so much work to rebuild that it's just faster and easier to reinstall everything. Sounds like this is what happened to you.

Which is why I tell people that they should focus more of their efforts on preventing malware infestations than dealing with the aftermath. And it's not even that difficult. Just avoid a couple of problem prone programs, alter and/or adopt a few simple habits, and you're pretty much golden.


The more of these suggestions you follow, the fewer problems you should have. They won't solve any existing problems you have, but if you follow them all you should be able to avoid virtually all problems in the future.

Things you should NOT do
1: Use Internet Explorer (1)
2: Use any browser based on Internet Explorer (e.g. Maxathon and MSN Explorer)
3: Use Outlook or Outlook Express (2)
4: Open email attachments you haven't manually scanned with your virus scanner
5: Open email attachments you were not expecting, no matter who they appear to be from
6: Respond to spam messages, including using unsubscribe links
7: Visit questionable websites (e.g. porn, warez, hacking)
8: Poke unnecessary holes in your firewall by clicking "Allow" every time some program requests access to the Internet (3)
9: Click directly on links in email messages
10: Use file sharing or P2P programs
11: Use pirated programs

Things you SHOULD do
1: Use a non-IE or IE based browser (4)
2: Always have an up to date virus scanner running (5)
3: Always have a firewall running (6)
4: Install all the latest security updates (7)(8)(9)
5: Delete all unsolicited emails containing attachments without reading
6: Manually scan all email attachments with your virus scanner, regardless of whether it's supposed to be done automatically
7: Copy and paste URLs from email messages into your web browser
8: Inspect links copied and pasted into your web browser to ensure they don't seem to contain a second/different address
9: Establish a regular backup regimen (10)(11)
10: Make regular checks of your backup media to ensure it is still good (12)

Being a considerate Internet user & other online tips
1: Do not send attachments in emails (13)(14)
2: Do not use stationary or any other kind of special formatting in emails (13)
3: Do not TYPE IN ALL CAPS (15)
4: Avoid texting speak or "l33t speak" (16)
5: Do not poke sleeping bears (17)
6: Do not use registry cleaners/fixers/optimizers (18)(19)

Offline tips and suggestions
1: Avoid buying Acer, HP. Compaq, Gateway, and eMachines computers (20)(21)(22)(23)
2: Avoid sub-$500 systems that aren't netbooks or part of some limited time price promotion (24)


(1) Sadly sometimes this is unavoidable, so only use IE when the site absolutely will not work with any other browser and you cannot get that information/service anywhere else, and only use IE for that one specific site.
(2) Outlook and Outlook Express are very insecure, and basically invite spam. The jury is still out on Vista's Windows Mail, but given Microsoft's history with email programs, extreme caution is advised. Possible replacements include Mozilla Thunderbird, Eudora, The Bat, and dozens of others.
(3) When it doubt over whether or not to allow some program, use Google to find out what it is and whether or not it needs access to the Internet. Otherwise, denying access is the safest course of action, since you can always change the rule later.
(4) On Windows your options include: Mozilla Firefox, Seamonkey, Opera, Flock, Chrome, and Safari. I would personally recommend Firefox with the NoScript extension for added security, but it the important thing is to pick one and use it instead of IE.
(5) AVG Free and Avast are available if you need a decent free virus scanner
(6) XP/Vista's firewall is probably good enough for 99% of all Windows users, but other options include ZoneAlarm, Outpost Firewall, and Comodo. If you have a router with a firewall built into it, there is no need for any of the aforementioned firewalls to be running.
(7) Microsoft's usual system is to release security updates every second Tuesday of the month.
(8) Use of Windows Update on Windows operating systems prior to Windows Vista requires Internet Explorer, and is thus a valid exception to the "No IE" rule.
(9) Service packs should ALWAYS be installed. They frequently contain security updates that will ONLY be found in that service pack.
(10) You can go with a full fledged backup program, or simply copying important files onto a CD/DVD/Flash drive.
(11) I'd recommend a tiered backup system. For example, you might have 5 rewritable DVDs, and every day you burn your backup onto a new disc. On the 6th day, you erase the disc for Day #1 for your backup, and so on so that you have multiple backups should one disc ever go bad.
(12) Replace rewritable CDs and DVDs approximately every 3-6 months.
(13) These dramatically increase the size of email messages (2-3X minimum) and clog up email servers already straining to cope with the flood of spam pouring in daily.
(14) If you want to share photos with friends/family, upload them to some photo sharing site like Flickr or Google's Picasa Web and then send people a link to that particular photo gallery.
(15) This is considered to be the same as SHOUTING and many people find it to be hard to read along with highly annoying.
(16) Unless the goal is to make yourself look like a pre-adolescent girl, or someone overcompensating for their gross inadequacies, and you don't want people to take you seriously.
(17) Most REAL hackers are quite content to leave you alone unless you make them take notice of you. No dinky little software firewall or consumer grade router is going to keep them out of your system. So do not go to some hacker website or chat room and start shooting your mouth off unless you're prepared to accept the consequences
(18) Most of these programs are scams, and sell you something you don't need. Most of them report non-issues in an attempt to boost the number of "issues". Sometimes using these programs can lead to a non-functioning computer.
(19) The Windows registry is not some mystical black box of untapped performance tweaks for Windows, that will lead to untold improvements in system performance. Most of the tweaks will lead to very modest performance gains of 1-2% tops, and probably less than 10% all combined. There is also a good chance that you will render your system unbootable if you make a mistake when editing. Registry default settings are set that way for a reason. Just do yourself a favor, and forget you ever heard of the Windows registry unless you are a computer programmer/debugger and your job requires knowledge of the registry.
(20) Acer now owns Gateway and eMachines
(21) HP owns Compaq
(22) Hardware failures seem far more common with these brands than can be considered normal
(23) These companies use cheap labor in Asian countries were working conditions are often what would be considered sweat shops, and are run by brutal dictatorships, which you are supporting by buying from these companies
(24) If you just do some simple math, and realize that the cost of individual components like the CPU are around 25-33% of the total retail cost of the system, and everyone involved in the making and selling of the system is looking to make a profit, how much money can they possibly be making on each system. And if you're only making a few pennies on every system, how much quality control do you really think is going to go into the manufacturing process?

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Thanks for the advice! Two more questions...
by Metaphysical1 / November 20, 2010 10:16 PM PST

Two more questions: If I upgrade to Windows 7, will that solve my problem and will I have to reinstall all my Other programs?

Thanks, in advance, for all of you willing to share your expertise!

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by Jimmy Greystone / November 20, 2010 11:33 PM PST

No. Installing an upgrade over a hosed OS usually results in an upgraded hosed OS. The upgrade process generally assumes a working OS to begin with, and so it doesn't fix things that may already be wrong.

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Thanks, again...I think!
by Metaphysical1 / November 21, 2010 4:20 AM PST
In reply to: No

A very sincere "Thank you" for your help. As you may guess, that was not exactly what I hoped to hear. Is my only recourse to reinstall Vista from a Recovery disk? Are there any other solutions?

Again, thank you...

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As with many things in life
by Jimmy Greystone / November 21, 2010 10:01 AM PST

As with many things in life, what we want to hear, and what we need to hear are not always the same thing.

In any case, if you wanted to buy a copy of 7, you MIGHT be able to use your recovery disc for the upgrade installer, but if that fails, you'll have to install Vista, then upgrade to 7 from there. Unless you wanted to buy the more expensive full retail version of 7 that doesn't need proof of a qualifying product to install.

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