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General discussion

Help needed on Sony Cyber shot DSC-W350

Jan 24, 2011 11:20AM PST

Hi I've always encountered the problem of viewing pictures after uploading my pictures from my SDcard to laptop. When I wanted to view the pictures with my camera, it always states file error and the picture can't be viewed. Does anyone know what is the problem here? Thanks for your help, much appreciated!

- lou

Discussion is locked

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Sony W350
Jan 24, 2011 11:45PM PST

We need more information:

How are you uploading the pictures to the laptop?
(Software used and hardware used)

Did you write anything onto the card from the computer?

If you used the SD card reader in the laptop, did you drag and drop the picture files to your computer or did you Move the picture files or did you Copy the picture files?

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Help on Sony W350
Jan 25, 2011 12:13PM PST

How are you uploading the pictures to the laptop?
i access the folder in the SD card and copy and paste the files to a folder.

Did you write anything onto the card from the computer?
- i edited some photos and that's about it.

If you used the SD card reader in the laptop, did you drag and drop the picture files to your computer or did you Move the picture files or did you Copy the picture files?
- i copied and paste the photos into a folder

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Missing photos
Jan 25, 2011 11:00PM PST

I think it is something that you are doing but I need to try some experiments.
You should try the experiments too.


A Fact:

If you use a card reader on your computer you can add some pictures to a SD card; put the card back in your camera and your camera will not be able to see them.

What I don't know:

If you Open a picture (that is on the SD card) with a photo manipulation program; then make some changes to the picture and save it back to the card under the same name, will the camera be able to see it.
(make sure what you are seeing on the card actually contains the change you made).

If you save it back to the SD card with a new name (using Save-As), will the camera be able to see it, and will it actually contain the change you made.

Give it a try.

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My test result
Jan 26, 2011 6:55AM PST

I used a Canon S230 camera that uses Compact Flash memory cards.

I took one new picture to make sure the camera is working OK.
It was.

I took the card out of the camera and put it in the card reader on the computer.

I made several changes to the last picture using PhotoShop Elements 8.
I then did a save and was reminded that there was already a file with that name on the memory card. Do you want to overwrite that file.
I said yes.

I then made some more changes to the photo and did a Save-To.
I changed the name and saved it to the memory card.

I then put the card back in the camera and started to view the photo on the card using the camera.

The photo, that I had changed and saved under the same name displayed a very small image and text that said "Incompatible JPEG format".

The picture file that I had saved under a different name is no where to be found using the camera.

Conclusion - you should not be writing anything back to the memory card from the computer.
The camera does not like that.

The camera puts special information into any picture file that it creates.
It expects to see that special information when it reads it.
When you altered a picture and saved it back to the memory card, the file the computer wrote does not have that special information that the camera expects to see.

Is there anyway you can fix that information file so that the camera will like it.
Answer -- No.

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