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Help Needed in Configuring a Belkin WirelessG Range Extender

I recently purchased a Belkin Wireless G Universal Range Extender (F5D7132) to use with my Belkin Wireless G Plus MIMO Router. (My computer is running Windows XP on a Dell Desktop.) I followed the directions for configuring the range extender, but it didn't work. I have spent upwards of three hours with Level One and Level Two tech support people at Belkin who basically walked me through the steps I had already done and then walked me through an attempt to configure it manually. Neither approach resolved the problem. At that point, they told me a Level III person would have to call me. However, that person has yet to call.

The router is working fine with the Belkin Notebook card, except that the laptop is receiving a very low signal, which is why we purchased the range extender. I have disabled encryption each time I tried to configure the range extender. I had the same problem trying to set up with a Linksys range extender, but I just assumed the two weren't compatible.

Does anyone have any ideas about why the configuration steps aren't working with the two Belkin products or any insight into how this problem can be resolved? Is it possible that the two items aren't compatible?

Any help anyone can provide is greatly appreciated.

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some things to check

In reply to: Help Needed in Configuring a Belkin WirelessG Range Extender

What IP address does each device have?

Make sure both devices have the latest firmware.
Put both devices on the same broadcast channel.

Encryption off.
MAC filtering off.

After you make changes to the router or range extender, try rebooting the router. If failure, then try rebooting both devices.

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some things to check (addendum)

In reply to: some things to check

Broadcast is enabled on both.
Both broadcasting in the same mode (first, try wireless-g only).

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